ALL Accor+ Explorer Membership Discussion

[kangarooflyer88]

I've followed up with Accor Plus support via email - for those curious the email address to use is: [email protected] ; the benefit of email is you have a written record of what was said versus a phone call where if you don't have call recording capability on your phone may be problematic.

In any event, they got back to me and indicated that I should receive the 2,000 bonus points and extended expiry date (I'm hoping they'll provide the additional 10 bonus days on October 1 but only time will tell).

-RooFlyer88

 

[nightelves]

Would like to check. I currently have 30 night credited from my July renewal. If I buy the China package for any extra 20 nights and stay an extra 10 night. Would I qualify for Platinum for next year?

 

[Cutty]

I would expect so nightelves.

My membership rollover is September 30th, meaning I am caught right on the cusp of the new system starting October 1st. I renewed in August and my new A+ date extended to end November 2026, but have not been credited with the 30 bonus nights yet. I did receive my new stay plus night.

So I made the assumption that my 30 bonus nights will then be credited under the new system. I am (was, now) close to achieving Platinum again in 2025 and so purchased some China 2.0 nights. I’ve now ticked over 60 nights (mix of actual stays and bonus nights) and my account shows Platinum status through to end November 2026; in line with my A+ renewal. I have also been credited my 2 new SNU. I have hopefully removed the risk of how many bonus nights apply under the new system, as I have reached the quota in the old/current system.

It would be one hell of a change of process if they then decided to renege my status come end of year when it’s clearly been achieved under the current system.

 

[bits]

I would expect so nightelves.

My membership rollover is September 30th, meaning I am caught right on the cusp of the new system starting October 1st. I renewed in August and my new A+ date extended to end November 2026, but have not been credited with the 30 bonus nights yet. I did receive my new stay plus night.

So I made the assumption that my 30 bonus nights will then be credited under the new system. I am (was, now) close to achieving Platinum again in 2025 and so purchased some China 2.0 nights. I’ve now ticked over 60 nights (mix of actual stays and bonus nights) and my account shows Platinum status through to end November 2026; in line with my A+ renewal. I have also been credited my 2 new SNU. I have hopefully removed the risk of how many bonus nights apply under the new system, as I have reached the quota in the old/current system.

It would be one hell of a change of process if they then decided to renege my status come end of year when it’s clearly been achieved under the current system.

From the T&C of the current scheme (as at September 9th, 2025)

"1. PROGRAMME DESCRIPTION​

...

The Programme is governed by these Terms and Conditions of Membership (‘Programme TCM’). The Programme TCM is available at ALL.com and on the ALL.com app (‘Website(s)’). Accor reserves the right to modify them at any time. The modified Programme TCM takes effect on the date they are published online on the Website and are considered accepted without reserve by any user browsing the Website after their publication. The applicable Programme TCM are those effective on the day of browsing on the Website."

Accor have covered themselves in terms of how hard ball they want to play out the change since the T&C allow them to makes changes at any time, and any change takes effect on the published date (ie 1 Oct for the new program).

So this will go one of two ways come 1 Oct:

1. Hard ball: new terms kick in, which means status for all is recalculated on 1 Jan 2026 as per new rules (ie max 30 of the 60 nights requirement need for Platinum to come from credits, and other 30 to come from real stays. Irrelevant if you met eligibility under the old rules, since they no longer exist. Hard ball means a cohort of unhappy 2025 Platinum members come 2026.

2. Apply gesture of good will to keep affected Platinum members on board for 2026. But currently nothing formally available to indicate this is the approach they will take (other than adhoc contact with customer service)

 

[nightelves]

Yeah do not want to risk spending Accor China if later it doesn’t count towards Platinum.

 

[bits]

Yeah do not want to risk spending Accor China if later it doesn’t count towards Platinum.

if you were going to stay those extra 10 nights anyway, then u can always just take a gamble and buy the 20 china nights. It's only RMB1188 currently (around aud250), and hope for goodwill.