After what time period is it not pushy to contact Qantas about claim?

[tolchok]

I am just wondering whether people think it would be pushy/ rude to contact Qantas about my meals and accomodation expense claim from the Qantas grounding that was put in on November 23rd?

I understand that there would have been a lot of claims to be put through, but really need the money for my upcoming trip (and Christmas etc).

 

[russ]

Who cares? Qantas was being a bit rude in cancelling your flight in the first place!

 

[tolchok]

True, though i don't know if coming accross as rude/pushy will help my claim along faster (although the Squeaky Wheel adage does seem to hold up quite often).

 

[straitman]

Ring them.

Mine was all handled within a couple of days.

 

[Blackswan]

I would also call them. Mine was processed within the first few days.

I don't think it's rude to chase up money which they've promised - you wouldn't have been out of pocket but for their shutdown.

 

[tolchok]

Fortunately (as of 10 min ago) it is no longer an issue.
I received an email from Qantas customer care this morning, called them back, the money "should be in account within 10 days." I even included expenses that took me slightly over the initially publicised $350 per day. I was originally going to begrudgingly wear these expenses myself, though decided to include them after Qantas publicly agreed with ACCC comments about "all reasonable expenses".
The Qantas rep asked some (non-accusatory) questions to make sure extra expenses were genuine and reasonable, then said that the entire claim was accepted.

Well handled QANTAS.

 

[nlagalle]

Good to see it has been sorted. Fingers crossed you get it sooner!

 

[biga1]

We had a rather complex situation that required refunding for replacement flights.

We had made a couple of calls and were also thinking of contacting them again but I'm happy to say that I received a call from Qantas this morning about the refunds. They too mentioned ten business days, and weren't overly concerned about much of the claim (I'd lumped in the credit card overseas transaction fee I was hit with, which I thought was entirely reasonable!).

There was a bit of confusion in the lead up though, every time we called we were told to call another number (even from the WP line), or to try and use the website form (that was a bit rudimentary for our situation). I mentioned this to the caller this morning, apparently there are many temps and the briefing hasn't been great.

I would say, 'call again', but if my situation is anything to go by, hopefully this is Qantas dealing with the remaining backlog.

 

[jdandcoke]

Not sure if you have got your costs back yet but it took a bit of agitating in order to get mine back. Had been talking to domestic sales about another matter and brought this issue up. They indicated that AMEX were being a bit fussy about credits being applied to their cards when the costs were not necessarily all on an AMEX card, so was asked by Qantas to provide an alternate card. A week or so later - still no sign of the costs being refunded. So called customer service who were extremely unhelpful and indicated that it would be at least 10 days from then - also claiming that they had not been told anything or given "training" re the refunds etc for grounding.

At one point it was even suggested that I call Alan Joyce personally to ask him the question of when I was going to get my refund !!

At that point I decided to hang up before I said anything too rude.

I then sumitted an email via the customer service enquiry form and lo and behold the credit appeared that day as well as details of the free flight.

I understand that all passengers affected by the grounding are also given a bonus - my wife received an email indicating that she would get 25% bonus points - being silver status as well as a pass for the First Class lounge in Sydney or Melbourne. I received an email with indication of 25% bonus points - no other offers. I was Bronze at the time of grounding but am now Silver.

We are flying to LAX in January so at this stage she will be able to use the First Class lounge but I will not be - any suggestions anyone ?? Should we just turn up on the day and hope for the best or should I also have got a freebie from Qantas in addition to 25% points bonus ?

 

[missafternoondelight]

I still haven't received my refund!
Will be making another call tomorrow...:evil: