bluebean
Junior Member
- Joined
- Aug 10, 2011
- Posts
- 21
- Qantas
- Platinum
- Virgin
- Red
Tried to make a book through the Accor website earlier today for Aparthotel Adagio Basel, using some points some payment. Upon hitting confirm the website informed me a ‘critical error’ had occurred. No booking was made or appeared in my account but the points were deducted. Accor customer service (after 2 agents spent 45 minutes looking into it) advised me they couldn’t do anything about it and to contact the Aparthotel customer service and hotel directly. I’ve done this and the Hotel front desk has replied telling me they have gone back to Accor Loyalty for an answer.
Has anyone else had issues like this and how likely\easy is it to resolve the points issue?
Has anyone else had issues like this and how likely\easy is it to resolve the points issue?