Accor stays to Qantas Points discrepancies?

[MELso]

People stumbling across this thread should note it matters where you send the enquiry. I used the contact form twice.

One using the Partners dropdown has been responded to with 'wait the six weeks'.

Immediately after using the Partners dropdown, I realised I should've used the 'missing points, not stay related', I sent again and I've been advised this was sent to Accor's techs. Hopefully we'll have this sorted soon.

 

[SYD]

Perhaps a QF to ALL issue or vice versa.
Ours is linked to QR and QR flights always take about 5-7 days to post but Accor stays seem to always go to QRPC in 3-5 days. I’m no IT guru though

Much the same as QF (and how AF works when I had that linked).

 

[Captain Halliday]

Data point ALL -> QFF.

Check out Tuesday 27 Jan
ALL points credited 27 Jan
QFF points credited 29 Jan

 

[serfty]

I had a stay with check out on 24th credit to both ALL and QFF dated 26th.

 

[MELso]

So it looks like it's back operating correctly.

Anyway, my account has gone through 'regularization' now so hopefully the Qantas points are not too far away for my Pullman stay.

EDIT - points have now landed.

 

[SYD]

So it looks like it's back operating correctly.

Anyway, my account has gone through 'regularization' now so hopefully the Qantas points are not too far away for my Pullman stay.

EDIT - points have now landed.

My bonus QF points landed this morning.

 

[hakkinen5]

HI,

I'm probably late to the party on this, but have the program terms and conditions changed in terms of earning ALL points with Qantas flights, and Qantas doesn't know about it?

For the last 2 years as a Qantas Gold FF with Accor Silver, then Accor Classic, I've earned ALL points with each Qantas flight. From 1st Jan I haven't earned any ALL point for QF flights.

The Qantas website states that members that hold gold status in EITHER program can earn ALL points on QF flights.

However, this is directly contradicted by the current promo info on the Accor site, which states:
"ALL Classic and Silver members + Qantas Bronze, Silver, and Gold members: No points."

Is this new for 2026? And why does the QF website directly contradict the Accor site?

Screenshots of the 2 websites attached.

Thanks for any clarification.

 

[hakkinen5]

HI,

I'm probably late to the party on this, but have the program terms and conditions changed in terms of earning ALL points with Qantas flights, and Qantas doesn't know about it?

For the last 2 years as a Qantas Gold FF with Accor Silver, then Accor Classic, I've earned ALL points with each Qantas flight. From 1st Jan I haven't earned any ALL point for QF flights.

The Qantas website states that members that hold gold status in EITHER program can earn ALL points on QF flights.

However, this is directly contradicted by the current promo info on the Accor site, which states:
"ALL Classic and Silver members + Qantas Bronze, Silver, and Gold members: No points."

Is this new for 2026? And why does the QF website directly contradict the Accor site?

Screenshots of the 2 websites attached.

Thanks for any clarification.

Further to the above post, this ALL webpage attached below, contradicts the Accor Help article posted above. This states (like the Qantas page) that Gold members of EITHER program would earn ALL points on Qantas Flights. So now I'm really confused why I'm not getting ALL points for my Qantas flights.

Any ideas here?

 

[Aeryn]

So now I'm really confused why I'm not getting ALL points for my Qantas flights.

Have you double checked your accounts are still linked?

You can only assosciate 1 external account with Accor, so if you linked another airline or Woolworths, accor may no longer be sending to Qantas.

 

[Flyfrequently]

Have just checked my account @hakkinen5
All my QF flights have earned the reward points, though I did have to select "all transactions" as history defaulted to nights and status.

 

[History]

I haven't received my Accor points from a Qantas flight last week. Granted, it was booked part of Qantas holidays package.

 

[hakkinen5]

I haven't received my Accor points from a Qantas flight last week. Granted, it was booked part of Qantas holidays package.

So I've heard back from Accor's ALL program and they stated this in their email, which is from one of their web pages:

- ALL Classic and ALL Silver members, as well as Qantas Bronze, Silver, and Gold members, are not eligible to accumulate Reward points on these flights;

- ALL Gold members can accumulate 1 Reward point for every AUD 10 of eligible spending;

- ALL Platinum members, as well as Qantas Platinum members and higher statuses, can accumulate 2 Reward points for every AUD 10 of eligible spending.

When two different points accrual schedules could apply depending on the member's status, the more advantageous schedule will always be used.

I then pointed out that while one of their web pages does say this, there is another page on their website that says Gold members in "either" program can earn points. They replied again, only re-quoting the above info again.

Also the Qantas website still says Gold members can earn points, and it also states an earn rate of 1 ALL point per AUD $4. But according to ALL above, Qantas Gold alone no longer entitles you to earn points, and also the earn rate is no longer 1 point per $4, but 2 points per $10 (equals 1 point per $5) so the earn rate has also been adjusted downwards.

So this seems to be a recent change. Throughout 2025 I have quite a few Qantas flights that credited me with ALL points and I was Qantas Gold all of 2025 and Accor Silver or Accor Basic. But now in 2026, wiht the same status, I don't earn ALL points and the above quoted policy seems to apply. And the Qantas website and one page of the Accor website have not been updated to reflect these changes.

Dale