Accor Stay Plus FREE Night Allocation and Availability

[serfty]

Accor are promoting a tool where you can observe dates with no Accor Explorer Plus benefits at a property. You need to select a specific property and can select a date range.

https://help.accorplus.com/hc/en-au/articles/49291532869913-Will-the-new-Stay-Plus-FREE-Night-be-subject-to-allocation-and-availability

Blackout dates are applicable and can be found here: Accor Blackout dates

For example, here are the results for Pullman Melbourne City Centre with a date range Nov 1st to Mar 1st:

Loyalty program

Blackout dates
See the dates when your benefits are not valid at a hotel due to an exceptional event.

Find a hotel
Hotel name

Pullman Melbourne City Centre

Arrival date 01/11/2025
Departure date 01/03/2026

Search

6 dates in exception for Pullman Melbourne City Centre

Dates (dd/mm/yyyy) Reason

2025
01/11/2025 CONCERT
31/12/2025 NEW YEARS EVE

2026
21/01/2026 SPORTS EVENT - CHAMPIONSHIP
22/01/2026 SPORTS EVENT - CHAMPIONSHIP
23/01/2026 SPORTS EVENT - COMPETITION
24/01/2026 SPORTS EVENT - CHAMPIONSHIP

 

[muppet]

Thanks @serfty very helpful.

Although I thought the whole point of the change was the new Stay+ wouldn’t have blackout dates?

Edit: just checked Sydney Sofitel Wentworth for 17-19 October - not listed as a blackout date and yet no availability for Stay+.

 

[serfty]

Thanks @serfty very helpful.

Although I thought the whole point of the change was the new Stay+ wouldn’t have blackout dates?

Edit: just checked Sydney Sofitel Wentworth for 17-19 October - not listed as a blackout date and yet no availability for Stay+.

I'd suggest you point this out using one of the methods listed here:

https://help.accorplus.com/hc/en-au/articles/360041438133-How-do-I-contact-Member-Care

It's either a teething problem or some hotels are taking the proverbial!

 

[aikman]

LoyaltyLobby already asked Accor and their response was

We were in touch with ALL Accor+, who told us that the hotel availability is monitored and properties are followed up.

 

[Daver6]

They still haven't resolved the issue with availability for some Raffles hotels despite the website stating it would be resolved on 2nd October.

 

[elanshin]

Definitely a whole bunch in Singapore aren't following yet as i see not available for quite a few on the days I'm looking at.

 

[ellen10]

Thanks for the link @serfty
I am looking at a few dates.

 

[elanshin]

Lets see how A+ support staff respond to me questioning why there's still an allocation on the hotels I'm looking at. He's trying to claim theres allocations set by the hotel and I'm countering with this.

Edit: well that was a waste of time. They tried to argue that it's allocation was full and I just kept linking the same part where they now advertise it's got no limits or allocations any more.

Eventually he seemed to get it that his arguments weren't holding water but said there's nothing he could do right now besides escalate to senior management after i pointed out that this would technically be false advertising if there is still limits and allocations.

 

[Daver6]

Lets see how A+ support staff respond to me questioning why there's still an allocation on the hotels I'm looking at. He's trying to claim theres allocations set by the hotel and I'm countering with this.

Edit: well that was a waste of time. They tried to argue that it's allocation was full and I just kept linking the same part where they now advertise it's got no limits or allocations any more.

Eventually he seemed to get it that his arguments weren't holding water but said there's nothing he could do right now besides escalate to senior management after i pointed out that this would technically be false advertising if there is still limits and allocations.

How are you contacting them? I'm having endless issues trying to get support as to why I can't book a Stay Plus night at the Raffles Bali. I'm looking at a 5 night stay next year.

The stay plus option is always greyed out


So far I've had the following made up reasons via whatsapp

1. It's due to this issue https://help.accorplus.com/hc/en-au...-FREE-Nights-Fairmont-Raffles-Technical-Issue which according to the website is resolved
2. You are currently unable to find the dates as the inventory for the month of April has not yet been opened. Typically, inventory is made available one month in advance; for instance, the inventory for January will be opened in December. - I questioned this that this process isn't documented anywhere. Additionally looking in the next two months, the same issue persists.
3. Then told There are no restrictions regarding the use of the Stay Plus nights; however, it is necessary to make a paid booking for the first night, after which the second night will be complimentary. - countered that it's a 5 night booking, so that's not the issue.
4. I sincerely apologize for the misunderstanding. Currently, there is an issue affecting the raffle properties. I recommend attempting again after 24 to 48 hours. - needless to so, no response from them.
5. Randomly received an email linking to my issue telling me I would like to inform you that the Stay Plus offer is currently available for booking, as it is now live online. Regarding Raffles Bali, please note that the Stay Plus benefit is applicable for a minimum stay of three nights. - Yikes. not paying attention
6. Followed up in whatsapp again. Today I'm told "It has been raised to the team you will be updated" - What the heck. What does that even mean? "It has been raised to the hotel" - oh dear....that's what you said days ago

Phoning is just an overseas call centre with the same hopeless people. Does anyone have a number to speak to someone in Australia?

 

[elanshin]

How are you contacting them? I'm having endless issues trying to get support as to why I can't book a Stay Plus night at the Raffles Bali. I'm looking at a 5 night stay next year.

The stay plus option is always greyed out
View attachment 474717

So far I've had the following made up reasons via whatsapp

1. It's due to this issue https://help.accorplus.com/hc/en-au...-FREE-Nights-Fairmont-Raffles-Technical-Issue which according to the website is resolved
2. You are currently unable to find the dates as the inventory for the month of April has not yet been opened. Typically, inventory is made available one month in advance; for instance, the inventory for January will be opened in December. - I questioned this that this process isn't documented anywhere. Additionally looking in the next two months, the same issue persists.
3. Then told There are no restrictions regarding the use of the Stay Plus nights; however, it is necessary to make a paid booking for the first night, after which the second night will be complimentary. - countered that it's a 5 night booking, so that's not the issue.
4. I sincerely apologize for the misunderstanding. Currently, there is an issue affecting the raffle properties. I recommend attempting again after 24 to 48 hours. - needless to so, no response from them.
5. Randomly received an email linking to my issue telling me I would like to inform you that the Stay Plus offer is currently available for booking, as it is now live online. Regarding Raffles Bali, please note that the Stay Plus benefit is applicable for a minimum stay of three nights. - Yikes. not paying attention
6. Followed up in whatsapp again. Today I'm told "It has been raised to the team you will be updated" - What the heck. What does that even mean? "It has been raised to the hotel" - oh dear....that's what you said days ago

Phoning is just an overseas call centre with the same hopeless people. Does anyone have a number to speak to someone in Australia?

Just on WhatsApp for now.

I've called about other things and got an aussie voice once in 6 calls. Although i think i may have been lucky.

 

[markis10]

Does anyone have a number to speak to someone in Australia?

Try Accor Plus locally during business hours 1300 36 36 37 (option 3)

 

[Daver6]

Try Accor Plus locally during business hours 1300 36 36 37 (option 3)

I tried that just before 5pm AEST today. Option 3 got me "the number you have dialled is incorrect". Will try again tomorrow in the middle of the day.