Accor Plus Digital card/dining

[Shiraz49]

Just shy of attaining Platinum status and enjoy the 50% dining benefits we currently enjoy, and the points that were added to our tally.
Prior to the issuing of a digital card the physical card was scanned and points added to our tally.
Last dining experience we received the 50% dining discount but were advised the restaurant didn’t have a “scanner” to read the digital card ……. Just curious if this is common and whether there is any way to get to points allocated. (Will obviously be querying Accor once the weekend is over).

 

[oz_mark]

I've been to a few places where they type the card number in.

 

[copperman]

I’ve stayed at several Accor’s in Brisbane and Sydney last month (Pullmans, Sofitels, Novotels, MGallery, Mantra). Only one scanned my digital card (Pullman Sydney Olympic Park). All the rest typed it in manually. Except for the Novotel at Rooty Hill where they gave me a bit of paper and I had to write it down myself).

 

[MELso]

Except for the Novotel at Rooty Hill where they gave me a bit of paper and I had to write it down myself).

That's slack! (When I was in the Movenpick opposite Southern Cross, the waitress jotted it down.)

 

[aikman]

were advised the restaurant didn’t have a “scanner” to read the digital card

In other words, they couldn't be bothered

 

[Flyerwin]

they type the card number in.

They do this at most restaurants I've used the card at.

 

[comehither]

I've never received points when I just dine at Accor places, despite seeing my card number on the receipt. What gives.

 

[trisreed]

I've never received points when I just dine at Accor places, despite seeing my card number on the receipt. What gives.

I never used to, but a trip to Singapore and Thailand last week involved much 'scanning' of the digital card (for the first time ever - in Australia and Bali in my experience, they just 'sighted' it) and now a bunch of points from those meals.

 

[comehither]

I heard that you can send a query through the app with a photo of your receipt to claim points. What's the points earn... wondering if it is even worth it. Dining at Sofitel a fair bit. Restaurants don't do it as it probably costs the location. Which is BS.

I guess based on this:

Help Center

help.accor.com

44 points per 10 Euro. Average dining bill of $150 AUD gives 85 EUR, which is 374 points worth 7.48 EUR which is $13.11 AUD. So it's an almost 10% cashback. Probably spend $1-2K a year dining so it's not immaterial...

 

[Cruise Luxury]

Also double dining points promo ATM