Zippo, nothing, naught… platinum recognition during 2 night stay Sofitel Brisbane (30 & 31 Dec). At check-in I showed my Plat. Status card and had an immediate (almost rehearsed) reply ‘we don’t recognise that’. I then mentioned their misleading website, whereby the staff member pointed to the Hotel GM in the reception area who was franticly helping the concierge with the baggage of newly arriving guests.
Not only that, very disappointed in standard of room on 19 floor (old, worn and rundown). For the cost of the room, it was not very impressive. My wife and I ordered room service for dinner and the food was pretty ordinary and smelt off (the buffet in main Rest. was $179 per person NYE). Overall we were not satisfied with the hotel itself and did not feel that it was value for money. We will not be staying at this hotel chain again or any Accor Hotel.