Accor Charging Me More for a Confirmed Stay

[Flyfrequently]

The exact wording is:

"As part of our review, we have identified that the rate attached to this reservation may have been loaded incorrectly due to a system error at the time of booking"

Yeah, system error, I say BS to that @Phoenix-1 !

 

[MEL_Traveller]

And also see this: Booking accommodation – your consumer rights (NSW consumer affairs)

I just read through the Accor conditions posted by Serfty, I couldn’t see a right of cancellation by the property? (other than force majeure)

The link however is French centric. It doesn’t seem to have the Aussie overlay of ACL etc.

 

[Ansett Nostalgic]

If they made a mistake it's their fault and you are entitled to insist on the price booked.

 

[Seat0B]

Irrespective of the Accor conditions, I don't think they can just do this bait and switch under the ACL. I think you will need to try to resolve it with the hotel, and then take it up with Fair Trading. I am not a lawyer.

 

[MEL_Traveller]

If they made a mistake it's their fault and you are entitled to insist on the price booked.

Not necessarily. A mistake can void a contract under certain conditions.

But I’m not sure in this case it was an obvious mistake.

 

[esseeeayeenn]

GENERAL TERMS AND CONDITIONS OF SERVICES

GENERAL TERMS AND CONDITIONS OF SERVICES

all.accor.com

Accor clearly state they act as an agent for the property:

Can you clarify the point you are making?
An agent has authority to bind the principal.
If the hotels use Accor as their agent, they will be bound by any legally enforceable agreements which Accor enters into on their behalf.

 

[Ansett Nostalgic]

Not necessarily. A mistake can void a contract under certain conditions.

But I’m not sure in this case it was an obvious mistake.

In the OP's case it can't have been clear or obvious that it was an error price.

That is before we also get into the territory of misleading conduct and drip pricing...

 

[MEL_Traveller]

Can you clarify the point you are making?
An agent has authority to bind the principal.
If the hotels use Accor as their agent, they will be bound by any legally enforceable agreements which Accor enters into on their behalf.

And in the OP’s case Accor is saying the principal has come back and said it might be a mistake and the principal is no longer wishing to ho our the price.

I wasn’t aware of the ‘agent’ wording and personally think it doesn’t pass the pub test!

But now I’m aware of it I can sort of see why it makes sense. But it should be far better communicated to customers.