Above and beyond solution to delayed flight

[craney]

Flt to SYD from OOL delayed, would miss ASP connection, and there’s only one flight per day. The flt to MEL would be too late to make that ASP flt, so Qantas have put me in a cab with a voucher to BNE to catch their flt to ASP. Gets in 90 mins late, but better than not at all!

They opened the Qantas Club early so I could have something to eat Amazing service.

 

[craney]

The people in front of me at checkin were also on delayed SYD flt, but could make their international connection. But only if their relative could get the hubby’s passport to the airport in time. He didn’t bring it! His wife was so cross.

 

[odysseus]

Kudos to them for that - impressive!

I'm still smarting a bit from Virgin's service in business class with the winds from Sydney... They cancelled my flight SYD-BNE after many delays, then just rebooked me for 27 hours later (which made the trip pointless).

 

[RichardMEL]

It's great to have a positive CS story for a change from all the bad ones we usually see. thanks for sharing!