flyingdoctor
Newbie
- Joined
- Nov 4, 2011
- Posts
- 4
Just called T1 International Business Lounge to double check this and a guy told me rudely (very loudly and repeatedly) that (for AC) "NO PLASTIC CARD NO ENTRY". He kept saying "been working here 10 years, NEVER HEARD of this", even after I politely explained this is a new membership being offered by AA. I then asked if I may speak to Grant and he lied to me that Grant is not on duty today. As I didn't catch his name when he answered the phone, I nicely asked if he would mind telling me his name again, but he cut the line straight away.
I called again and was answered by a lady, she was aware of the short conversation I had with the previous agent and she put me through to Grant. Grant said that he could not say on behalf of the company but personally he thought it should be okay if it's a proper AC membership (i.e. if it's not a complimentary pass). He suggested me to double check with QP which I haven't got time to have a chat with yet.
Anyway, I was quite disappointed (and even a bit scared) by the first guy's rude attitude.
That's the friendly Qantas 'service' I've come to expect.
