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AA not accepting non US credit card over the phone

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seritonin

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I'm not sure if this topic has been covered but tried to confirm my award flight on the US line today (trying to avoid extra fees through the Fiji call centre) and it was all good until she tried to enter credit card billing address. She mentioned that reservation with international credit card can only be made if you have status with AA or at the airport. I did HUACA and the second operator said the same thing. I have booked award with AA using my Aussie credit card before with no problem. I'm not sure if this is a new 'enhancement' since the merger. I bit the bullet and went through the Fiji call centre in the end. Anyone else having same issue?
 

dalereardon

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I've always had to tell a white lie and give them a US zipcode. It has then always gone through fine. Sometimes they quiz my Aussie phone number but I just say I am on a trip in Australia at the moment.

Dale.
 

bismarck

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Same as Dale. Just give a random US zip code and phone number (I use my hop shop go zip code and number with the rest of the address my usual one as in my AA profile).

Credit card processes fine.
 

Princess Fiona

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+3 For this method, it has never failed me. The AA agents in the US will not process an Aussie credit card despite it being perfectly fine to use one online.
 

PLANT

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I was not able to buy ticket online US site as it went to Aussie site and charged Aussie conversion fee++++
Wish I used the white lie on the phone as they would not process when I called them in April 2014
 

Princess Fiona

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I was not able to buy ticket online US site as it went to Aussie site and charged Aussie conversion fee++++
Wish I used the white lie on the phone as they would not process when I called them in April 2014
What happened with the US site?
It's quite easy to book a ticket there or pay for the taxes on an award.
Have never had a re-direction happen
 

drron

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Neither have I.But I do put a zero in front of postcode.they think I live in Maine.:cool:
 

HBA747

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I had similar problem with AA bookings last year. However found that if they don't put a postcode in at all, there is no issue. I use skype with the local US number (which is free for some reason).
i.e. I now use my Australian CC and Australian billing address with no problems. My most recent purchase was only last week with no issues. However unlike in your case, I'm yet to be quizzed on why my phone number or address are in Australia. Maybe i've just been lucky. Not sure if this helps or if i'm a bit off the mark. Hope it does!
 

DC3

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I'm sure that I redeemed an AA award on-line last year, via the USA website, and never phoned anyone.
 
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I let them know I live in Australia. They normally go oh your card might not work. I say it's ok, just put a 0 in front of my Aussie postcode eg. making it 5 digits, but for bank security address purposes its still the correct postcode. They oblige, and it works every time.

Strangest thing was last time my NAB Amex wouldn't work but NAB Visa did, go figure...
 

seritonin

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The award is for travel on QR. I did try to tell a white lie by using extra zip code number and VI for state but I got the feeling they recognise overseas AMEX. Not sure if VISA/MasterCard would be different...
 

kempvet

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As others have said, just pick a random US zip code, this also works when filling up the car in the US with an Aussie card as well. I am sure all the zip code does is provide marketing information and nothing else about where the purchaser is from.
 
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zig

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I let them know I live in Australia. They normally go oh your card might not work. I say it's ok, just put a 0 in front of my Aussie postcode eg. making it 5 digits, but for bank security address purposes its still the correct postcode. They oblige, and it works every time.
Ditto on this method for me - works ok.
 
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