VC10
Junior Member
- Joined
- Sep 24, 2011
- Posts
- 18
- Qantas
- Platinum
- Virgin
- Platinum
So I had a reservation for this weekend SYD/HKG/BNE/SYD. After consideration about the situation in HKG, decided to push the booking back a few weeks. Achieved this (most basic) online transaction OK, apparently. Tried to generate the new itinerary - no luck. The system kept sending me the old itinerary. QF called me this morning and said there was a problem with the credit card details, so I gave them new information. As of 9.30 this evening I still can't get a new itinerary. Called QF FF number just now to be told they had a problem with the system.
Red Roo, if you see this, please pass on the following to AJ. Firstly, when I had a problem similar to this a year ago with VA, I was able to email John Borghetti direct (his email address is on the VA website) and had a call from his office first thing next morning and the problem was solved highly satisfactorily. Secondly, if said AJ is trying to keep costs down, the online product has to be robust and adaptive. Minimise human intervention and you save money. If you can't do it, outsource it to Amazon. Thirdly, take out all the Flash and other gubbins. I want a business like product which works.
Red Roo, if you see this, please pass on the following to AJ. Firstly, when I had a problem similar to this a year ago with VA, I was able to email John Borghetti direct (his email address is on the VA website) and had a call from his office first thing next morning and the problem was solved highly satisfactorily. Secondly, if said AJ is trying to keep costs down, the online product has to be robust and adaptive. Minimise human intervention and you save money. If you can't do it, outsource it to Amazon. Thirdly, take out all the Flash and other gubbins. I want a business like product which works.