Update on Jetstar Japan services - 11 March 2011 (8pm AEST / 6pm JST)
Jetstar has this evening diverted two A330 services, JQ 25
Cairns-Tokyo and JQ 11
Gold Coast-Tokyo, to Guam due to the closure of Narita International Airport following an earthquake and subsequent tsunami warnings. Both of these flights have safety landed in Guam.
Jetstar has subsequently cancelled JQ 26
Tokyo-Cairns and JQ 12
Tokyo-Gold Coast service and is liaising with affected customers.
Jetstar will resume its Tokyo services pending the reopening of Narita International Airport and is continuing to monitor the situation.
Services to /from Kansai International Airport (Osaka) are
not affected and continue to operate as scheduled.
For customers travelling to/ from Japan until 13 March 2011 (inclusive):
Passengers can rebook on alternative Jetstar services or alternative Jetstar destination in Japan. Revised travel dates must be within two weeks of the original planned dates of travel. Jetstar will waive change fees and fare difference.
Jetstar Telephone Reservations can be contacted on 131 538 (from Australia) or + 0120 934 787 (Japan).
Qantas
Latest information as at 8.30pm AEDT Friday 11 March 2011
Flights to Narita Airport in Tokyo are currently experiencing disruptions and cancellations due to the earthquake that stuck the region today. Narita Airport is currently closed to all flights and at this stage, we do not have information when the airport will re-open.
Qantas has delayed the following services to Narita, QF21 Sydney to Narita, QF79 Perth to Narita and QF22 Narita to Sydney.
For the latest flight status information please refer to the
Flight Status page at qantas.com.
The following commercial policy options are available to Qantas customers holding a valid Qantas (081) ticket issued on/before 11 March 2011 for travel to/from Narita, Toyko who wish to make changes to their booking for travel up to and including Monday 14 March 2011.