6 Years Platinum & Lifetime Gold – Voting With My Wallet After Executive Team Apathy

[RooFlyer]

This decision wasn't a knee-jerk reaction to a single delayed flight. It is the culmination of a steady, systemic erosion of value for top-tier flyers.

From my Gen Z perspective, you just sound entitled and can't seem to fathom that bad experiences just happen. Clearly haven't worked a day in the customer support or hospitality industry. Lord.

Yes bad experiences do just happen but the OP was pretty careful to say that this was a long-term thing. And I agree - except I gave up on Qantas as a consistent airline to book many years ago.

Anyone who keeps putting up with bad service and bad experiences and keeps booking regardless is a mug. They may find experience on the other side as much the same but at least they haven’t been dumb enough just to keep putting up with the same same.

I don’t see the relevance of having worked in hospitality or customer support. Except perhaps to appreciate that good manners and courtesy go along way and again there’s no evidence of the OP demonstrated otherwise.

 

[stm1sydney]

From my Gen Z perspective, you just sound entitled and can't seem to fathom that bad experiences just happen. Clearly haven't worked a day in the customer support or hospitality industry. Lord.

Such a classic Gen Z comment.

 

[esquire]

Such a classic Gen Z comment.

It is a bit but, as a Gen X - I've been QF Plat for 14 years. PL1 for 5, acheived LTG in 3 years (and been VA Plat and Gold on and off as a do the occasional greengrass switcharoo) - but even I accept swaps and changes without too much expectations now. Service industries have changed. Benefits change. Life changes. I've been fortunate - and now learn to adapt.

 

[Daver6]

From my Gen Z perspective, you just sound entitled and can't seem to fathom that bad experiences just happen. Clearly haven't worked a day in the customer support or hospitality industry. Lord.

I think most people accept that things go wrong. What counts is how companies handle it. Qantas is not known for handling these situations well.

 

[Franky]

I think most people accept that things go wrong. What counts is how companies handle it. Qantas is now known for handling these situations well.

Now, or Not??

 

[Daver6]

Now, or Not??

Ooops. Definetly not. Corrected my typo.