banger2
Member
- Joined
- Apr 6, 2009
- Posts
- 195
I know this section is for QF, however standing at HKG Terminal 2 yesterday, 3K noted everywhere, except at the check-in counter where there is a 100% QF A4 security document advertising 3K de-facto security credentials riding the coat-tails of QF!...and it was attached to an A4 3K document...so this makes my post relevant to this section - even if Qantas deny any operational links
So my observations/comments good and bad.....
At HKG T2, check-in for HKG-SIN is actually 2 hours before flight, yet the document I was emailed as my "e-ticket" type document says check-in opens 3 hours before...grrrrrrr...considering how they screw customers to the letter of their own T&C, that's a Jetstar FAIL! But at least they did open exactly 2 hours before..on the dot! Rather funny, I received a reminder of my 3K flight by email....AFTER I checked in, stating check-in opens 2 hours before flight!
HKG - SIN - MEL on 1 itinerary....couldn't check my bags through from SIN to MEL, couldn't generate SIN-MEL BP...minor FAIL....as luckily no argument from the transfer staff at SIN to interline the bag and produce BP
On a previous transfer BNE - SIN (QF) SIN-HKT (3K) on separate tickets I fought tooth and nail with the transfer staff to get onto the last 3K flight of the day (SIN-HKT) that was almost boarding at the time, via transfer rather than clear IMMI etc (I missed 2 3K SIN-HKT flights due to QF 4.5 hrs late!). They really didn't want to do it, but in the end, the QF manager and 3K manager gave in and got me on the flight with my bags transferred! What really annoyed me, I knew that I would miss that days flight SIN-HKT and would have to spend 8-9hrs in Changi and catch the next days 1st flight....but on de planing @ gate in SIN (QF BNE-SIN), the 3K rep told me no problem, even on separate tickets we will get you on the flight with your bags transferred, then to be dashed at transfer by 2 3K staff clearly not wanting to bother try help. Finally after it was done by the 2 managers, I was advised next time book on 1 ticket. Great, next time I will....contacted QF to ask how (can't do it on QF or 3K website)...after several phone calls back and forward, told it couldn't be done...separate tickets only!! WTF??? So 3K can interline and transfer outside of their policy...it's something I would not expect to happen to me (or many others) again however!
3K are supposed to be strict on hand-carry items, but I've seen people hiding their hand carry away from the check-in staff during check-in, passengers paying for oversized hand luggage as check-in at the direction of check-in staff, whilst the same passenger has a huge clearly full almost bulging backpack on his back. Later at the boarding gate, around 15 bags cleared at check-in as hand carry, however the gate staff said its gotta go in the hold....rather large solid plastic type wheely cases that I couldn't imagine would even fit in an overhead on an A320! I remember my last trip on the same route my back-pack was weighed at check-in! Maybe the checkin staffing service provider has changed, and supplies even LESS service to their LCC customer (3K)?
Pleasingly, the satellite terminal was used for 3K departure this flight....but you still have to catch a bus to the terminal LOL
3K FA are mostly good natured, fun and seem to be helpful generally (and JQi FA also to be fair), but I get the feeling that in an emergency, they are not going to be my best help......that may be unfair to say of them because I haven't been in an emergency with them (or any airline for that matter), but after asking to substitute a meal gets multiple confused looks between staff then a no....but 20 minutes later alternative options ARE given, long pauses whilst reading their lines out of the handbook (don't they do that every flight like rote??).....doesn't inspire confidence in their previous emergency training.
The 3K menus are getting much smaller! I guess they are not selling as much variety as they want. When you are hungry and a snack will do, you can choose from Nissin noodles, or Pringle's....everything else (other than the 5 hot meals of which they only had 3 choices available, or the 1 sandwich and 1 wrap on the menu, but not available!) is sweets (chocolate etc). It was the most delicious Pringle's I've had in a long time, my Kiwi/Aussie seatmate gave in to the Pringle's too At least the price seemed reasonable...when you are rather hungry!
My last JQi flight SIN-MEL, I didn't note 1 Aussie sounding, or indeed any FA other than Asian. On 3K I expect that, but JQi? I have nothing against the Asian staff, as I've always had pleasant service on all my 3K/JQi flights....I was just surprised. And of no surprise, from the flight deck on JQi, Aussie 100% (also some Aussie's on 3K) LOL
Heres a good one! My points/SC posted 1 day after both my 3K and JQi flight, indeed my overnight JQi flight (arrival this morning) posted realistically same day!!! WOW! How good is that!
Oh dear, this has turned more into a mini rant than positive and negative! Ill keep flying 3K/JQi when its the best or only option, but I wish I'd not have to learn some of their idiosyncrasies by experience!
Bit off my own topic, in SIN Watsons airside, Aussie cust before me was only asked destination, not for BP on making purchase. Same with me...no BP required. The poor Asian bloke behind me was asked for his BP!!! And the reason I know this, is I heard him being asked, and he asked why he had to give it, when the 2 previous customers did not.....I didn't hang round to hear the answer LOL
And a pack of Extra chewing gum (The rectangle flat one) or a single foil pack of Panadol extra WILL set off the metal detector in SIN and MEL, yet my large metal watch will not!!! Weird.....
Oh, and no more shoe removal in Manila screening? One can only hope a permanent change!
So my observations/comments good and bad.....
At HKG T2, check-in for HKG-SIN is actually 2 hours before flight, yet the document I was emailed as my "e-ticket" type document says check-in opens 3 hours before...grrrrrrr...considering how they screw customers to the letter of their own T&C, that's a Jetstar FAIL! But at least they did open exactly 2 hours before..on the dot! Rather funny, I received a reminder of my 3K flight by email....AFTER I checked in, stating check-in opens 2 hours before flight!
HKG - SIN - MEL on 1 itinerary....couldn't check my bags through from SIN to MEL, couldn't generate SIN-MEL BP...minor FAIL....as luckily no argument from the transfer staff at SIN to interline the bag and produce BP
On a previous transfer BNE - SIN (QF) SIN-HKT (3K) on separate tickets I fought tooth and nail with the transfer staff to get onto the last 3K flight of the day (SIN-HKT) that was almost boarding at the time, via transfer rather than clear IMMI etc (I missed 2 3K SIN-HKT flights due to QF 4.5 hrs late!). They really didn't want to do it, but in the end, the QF manager and 3K manager gave in and got me on the flight with my bags transferred! What really annoyed me, I knew that I would miss that days flight SIN-HKT and would have to spend 8-9hrs in Changi and catch the next days 1st flight....but on de planing @ gate in SIN (QF BNE-SIN), the 3K rep told me no problem, even on separate tickets we will get you on the flight with your bags transferred, then to be dashed at transfer by 2 3K staff clearly not wanting to bother try help. Finally after it was done by the 2 managers, I was advised next time book on 1 ticket. Great, next time I will....contacted QF to ask how (can't do it on QF or 3K website)...after several phone calls back and forward, told it couldn't be done...separate tickets only!! WTF??? So 3K can interline and transfer outside of their policy...it's something I would not expect to happen to me (or many others) again however!
3K are supposed to be strict on hand-carry items, but I've seen people hiding their hand carry away from the check-in staff during check-in, passengers paying for oversized hand luggage as check-in at the direction of check-in staff, whilst the same passenger has a huge clearly full almost bulging backpack on his back. Later at the boarding gate, around 15 bags cleared at check-in as hand carry, however the gate staff said its gotta go in the hold....rather large solid plastic type wheely cases that I couldn't imagine would even fit in an overhead on an A320! I remember my last trip on the same route my back-pack was weighed at check-in! Maybe the checkin staffing service provider has changed, and supplies even LESS service to their LCC customer (3K)?
Pleasingly, the satellite terminal was used for 3K departure this flight....but you still have to catch a bus to the terminal LOL
3K FA are mostly good natured, fun and seem to be helpful generally (and JQi FA also to be fair), but I get the feeling that in an emergency, they are not going to be my best help......that may be unfair to say of them because I haven't been in an emergency with them (or any airline for that matter), but after asking to substitute a meal gets multiple confused looks between staff then a no....but 20 minutes later alternative options ARE given, long pauses whilst reading their lines out of the handbook (don't they do that every flight like rote??).....doesn't inspire confidence in their previous emergency training.
The 3K menus are getting much smaller! I guess they are not selling as much variety as they want. When you are hungry and a snack will do, you can choose from Nissin noodles, or Pringle's....everything else (other than the 5 hot meals of which they only had 3 choices available, or the 1 sandwich and 1 wrap on the menu, but not available!) is sweets (chocolate etc). It was the most delicious Pringle's I've had in a long time, my Kiwi/Aussie seatmate gave in to the Pringle's too At least the price seemed reasonable...when you are rather hungry!
My last JQi flight SIN-MEL, I didn't note 1 Aussie sounding, or indeed any FA other than Asian. On 3K I expect that, but JQi? I have nothing against the Asian staff, as I've always had pleasant service on all my 3K/JQi flights....I was just surprised. And of no surprise, from the flight deck on JQi, Aussie 100% (also some Aussie's on 3K) LOL
Heres a good one! My points/SC posted 1 day after both my 3K and JQi flight, indeed my overnight JQi flight (arrival this morning) posted realistically same day!!! WOW! How good is that!
Oh dear, this has turned more into a mini rant than positive and negative! Ill keep flying 3K/JQi when its the best or only option, but I wish I'd not have to learn some of their idiosyncrasies by experience!
Bit off my own topic, in SIN Watsons airside, Aussie cust before me was only asked destination, not for BP on making purchase. Same with me...no BP required. The poor Asian bloke behind me was asked for his BP!!! And the reason I know this, is I heard him being asked, and he asked why he had to give it, when the 2 previous customers did not.....I didn't hang round to hear the answer LOL
And a pack of Extra chewing gum (The rectangle flat one) or a single foil pack of Panadol extra WILL set off the metal detector in SIN and MEL, yet my large metal watch will not!!! Weird.....
Oh, and no more shoe removal in Manila screening? One can only hope a permanent change!