23 million points from Agoda?

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daveozsydney

Member
Joined
Dec 12, 2013
Posts
122
It your fault!!! they would never have known had you not told them!! :rolleyes:

Absolutely gutted! We had close to 253 million points which are now gone! Is this a world record for frequent flyer points earned and lost within a day?
So the dreams of first class travel for life and a few return trips to space are now shattered and no compensation from Virgin.
Had an award booking cancelled for the weekend without consent and still don't have the actual Agoda points earned either. Has anyone had the expected Agoda points credited?

252 million balance.jpg
 

pblackie

Member
Joined
Jan 10, 2012
Posts
199
Absolutely gutted! We had close to 253 million points which are now gone! Is this a world record for frequent flyer points earned and lost within a day?
So the dreams of first class travel for life and a few return trips to space are now shattered and no compensation from Virgin.
Had an award booking cancelled for the weekend without consent and still don't have the actual Agoda points earned either. Has anyone had the expected Agoda points credited?

View attachment 33034

I've just had an email about 3 agoda bookings telling me they aren't eligible (the booking refs are all the same and are not the ones I put through on the claim) all were booked through the Velocity website. Wish they would get their S**t together
 

Joel Wills

Junior Member
Joined
Jan 2, 2012
Posts
15
Qantas
Gold
Virgin
Platinum
just got my real amount credited only 342+257bonus +1500GW bonus :) I think i preferred the original credit.... maybe next time....
 

mannej

Senior Member
Joined
Mar 16, 2009
Posts
9,885
Absolutely gutted! We had close to 253 million points which are now gone! Is this a world record for frequent flyer points earned and lost within a day?
So the dreams of first class travel for life and a few return trips to space are now shattered and no compensation from Virgin.
Had an award booking cancelled for the weekend without consent and still don't have the actual Agoda points earned either. Has anyone had the expected Agoda points credited?

View attachment 33034

Compensation? This is the same frequent flyer program who comped everyone to gold and passed it off as a joke.
 

bcworld

Established Member
Joined
May 26, 2010
Posts
3,321
Compensation? This is the same frequent flyer program who comped everyone to gold and passed it off as a joke.

Well they passed it off as an error actually, which it was. Would you expect them to actually comp everyone gold?
 
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mannej

Senior Member
Joined
Mar 16, 2009
Posts
9,885
Well they passed it off as an error actually, which it was. Would you expect them to actually comp everyone gold?

No - they passed it off as a Friday the 13th joke. I am not advocating the comping of everyone to Gold, but the use of tact when dealing with errors such as this.
It was amatuer hour with how they dealt with it.
 

jneufeld

Member
Joined
Aug 22, 2011
Posts
367
A communications error

header_red_logo.gif
follow_up_header_oo_text.gif
Hi jneufeldVelocity Membership Number: xx_xx_xx_X
Oops! You've received our previous email titled "You've turned gold" by mistake, please disregard the free upgrade communication as unfortunately you do not qualify for that upgrade.
We also note that you have elected to opt out of Velocity Communications. Please accept our sincere apologies for sending these emails to you without your consent. Unfortunately the email was extended to our entire database by mistake.
We apologise for any inconvenience caused.
Warm regards,
The Velocity Team
 

mannej

Senior Member
Joined
Mar 16, 2009
Posts
9,885
Oops is not an appropriate way to communicate the error. It was a joke attempt at recovering the situation.

I still maintain it was amateur hour.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Posts
43,819
Compensation? This is the same frequent flyer program who comped everyone to gold and passed it off as a joke.
LOL! I had forgotten about that one.

To be fair though is this mistake with Velocity or Agoda?
 
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