Second as per the letter "hope you have enjoyed your complimentary one year membership"... "we are delighted to renew it for another year"
2013 Centurion Benefits
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Second as per the letter "hope you have enjoyed your complimentary one year membership"... "we are delighted to renew it for another year"
Diesellife
Active Member
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- Oct 7, 2008
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Ah cool.
I'm actually wanting to know if they will renew for the third year.
mine is expiring soon.
I'm actually wanting to know if they will renew for the third year.
mine is expiring soon.
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Oh, didn't realize that. You obviously were one of the early adopters of this benefit. I've not heard of anyone else nearing their third year... yet. I'm assuming they will continue to roll the membership over as it seems to be the norm with all Centurion members at the moment.
MY AMEX BLACK EXPERIENCE – EMAIL TO AMEX.
Dear Ariane, Vicky, and the Directors of American Express (bcc'd)
I am sending you this note as a matter of courtesy.
I originally wrote this email re a single issue, but decided to sit on it as issues have continually arisen through your team's service/efforts, or lack of.
I have spoken with the Hon. Michael Lavarch's office this morning from the Financial Ombudsman Service and I am required by law to submit a formal complaint prior to them taking on the case, hence this note.
I feel there are fundamental issues within Amex Centurion concierge being lack of / misleading service, and effort, which need to be brought to light through a larger investigation. It should be noted that while I have not decided to submit this form, I would like it on record so I retain the ability to do so. I don't need a reply to this email so much like other requests made, don't feel obliged.
Upon joining your service I was promised a concierge service 'second-to-none', world class. 'Above and beyond'. The stories were endless – I'm sure you have read your own brochure….it's the one lined with seemingly far-fetched stories regarding customer issues which have been resolved, missing items located half way around the world, impossible bookings being made, people bending over backwards to find solutions.
One source even claimed you sent sand from the Dead Sea to London on request – I doubt it. The concierge service was the selling point for the centurion, the benefits led me to believe centurion was a premium service.
Below are my 5 experiences over the past 12 months
1. I did not receive my free flight in 2011, or 2012 due to your error. When I asked about my flight I was advised due to "cancelling my complimentary Platinum card" I was no longer eligible.
In fact the only reason that card was ever cancelled was due to a call directly from American Express who advised me there was no benefit to keeping the Platinum card, so I requested for it to be cancelled, on that same call. Aware of this misleading advice, American Express kindly shuffled some paperwork around, didn't apologise for the incorrect advice, and awarded me my entitled flights to use this year. In fact I was told 'strings were pulled' by Shunali to effect this.
The resolution was 2 year saga ended, dozens of emails, without apology. I should have cancelled my card then & there and used your fee to buy a real ticket in the face of incompetence.
2.When I used AMEX to book my trip to New Zealand (this week), I requested to go for the long weekend. I was then sent a suggested itinerary leaving Friday night, returning Sunday night…..I had to go and request to leave Friday Morning, back Monday night. Why? Nil thought went into this.
I was then told there were NO flights Monday night, only Monday morning, so I booked that.
I subsequently found out through Google there were Monday night flights, I was then told that the flights were only with Virgin.
I checked again, sure enough there were Virgin night flights, they were $50 extra on Virgin, I was then told that I was not eligible for this flight, only the cheap one.
Yes, that's a total of over 8 correspondences over 2 years to simply arrange a flight I was entitled to all along. FYI after the flight was booked the AMEX team were simply non-responsive & un helpful in helping me plan sights, wineries etc, in my last correspondence I was told to 'Check Google' – is this a joke????
3. Prior to this inconvenience I made 3 bookings, 2 for 'The Den' at the Ivy establishment, and one at "Café Sydney' for my mothers birthday. Both occasions on turning up to 'The Den' I was told I had no reservation, one time I was even told that Ivy had no affiliation with American Express and left out in the street with 8 guests. Your brochure is straight out misleading.
Once again neither an apology, or rectification was offered, world class.
The 3rd booking with Café Sydney was not available, because the restaurant was full, I never received a call back – or alternate suggestions as I had requested.
The resolution was I was left to make my own calls where I actually got in to Café Sydney after some pleading. Far from gaining 'access to the inaccessible' as your brochure states.
4. After requesting a new iPhone 5 through Shunali late last year it was promptly set up with Optus, however on my first bill I received a text message notification 'Your service will be cut off tomorrow due to an unpaid bill' – I was boarding a plane in Shanghai to Sydney via Tokyo & Bangkok at the time, hence a short email to Shunali stated 'Shunali can you please call Optus & advise them I am in transit & I will make touch with Optus in 48 hours when I land and resolve'.
Sure enough, nil effort was made, in fact when I spoke to Shunali from Bangkok 24 hours later her response was along the lines of 'Oh no I didn't call Optus, they wouldn't have spoken to me it would have been a waste of time?' – really???
After persuading Shunali to 'try her best' she did in fact call, left a note (to which they couldn't verify was passed on of course). The phone was not cut off, due to that call, largely thanks to my efforts in motivating Shunali.
5. Last week I attempted to arrange a birthday dinner for Mr. Daniel ****** – a fellow Centurion member, who I happen to live with, and who also happens to use Shunali, I have cc'd him.
After introducing Shunali to Daniels girlfriend, Bianca, in the hope of arranging a surprise dinner for the 2 of them, Shunali simply responded that she could not help due to 'restaurant policy', she told us that the restaurant would refuse to take any other payment other than Daniel's Centurion card, if the booking was made through that. She actually called him 'David' suggested the reading of my email had been as half-assed as the effort.
Firstly let me say, that is pathetic, far beyond 'world class service', secondly that is illegal payment can be legally made in any form, including cash. The day Ucello sue someone for booking with an AMEX card, and paying with cash, and win, pigs will fly.
When I suggested 'put it on my card' she replied along the lines of 'Oh, Ok that could work, but it is risky are you sure you want me to try that?'
She later responded again along the lines of 'We can do this but Daniel will have to pay the bill on the night'. At this point I had simply called & made the booking myself in 30 seconds. WHY DO YOU MAKE SIMPLE THINGS SO DIFFICULT??????????
Why couldn't a solution be provided up front, in all cases, as opposed to a simple 'it can't be done'. In all cases it was done, with a considerable amount of time and effort on my behalf, and often in the end directly with a simple call outside of Amex.
The above 5 examples should be published by the end of this week if there is no resolution to the above. There is just nil effort put in to any of the above. Too often your team are more interested in performing the 'black & white' tasks such as making the call, or scheduling the appointment, as opposed to dealing with the loose ends around them – such as suggesting another time when a restaurant is full, or another restaurant; rectifying an Ivy issue at the time as opposed to passing it on via email; rectifying the flight situation after a client has been through a 2 year saga, finding a solution to booking that surprise birthday for a centurion guest, or trying their best to contact Optus without spending more time explaining why their phone call is irrelevant, or justifying why they shouldn't 'try'
Why do your staff justify reasons as to why they shouldn't 'try'?
The bottom line is if you don't want to provide a service I will find someone who will. To be honest I'm at the point where I'm 99.9% on cancelling the centurion prior to this coming May, and using the $4,000 to promote the above on a matter of principle. If we get to this point I will also be lodging that submission with Mr Lavarch on the basis that the service promised was never provided, and I'll have our in house PR group ZMM media do so on my behalf.
On that note I'll leave you with a quote – your own – Centurion members are global players who gain truly worldwide access to the inaccessible.
Disappointed,
Dear Ariane, Vicky, and the Directors of American Express (bcc'd)
I am sending you this note as a matter of courtesy.
I originally wrote this email re a single issue, but decided to sit on it as issues have continually arisen through your team's service/efforts, or lack of.
I have spoken with the Hon. Michael Lavarch's office this morning from the Financial Ombudsman Service and I am required by law to submit a formal complaint prior to them taking on the case, hence this note.
I feel there are fundamental issues within Amex Centurion concierge being lack of / misleading service, and effort, which need to be brought to light through a larger investigation. It should be noted that while I have not decided to submit this form, I would like it on record so I retain the ability to do so. I don't need a reply to this email so much like other requests made, don't feel obliged.
Upon joining your service I was promised a concierge service 'second-to-none', world class. 'Above and beyond'. The stories were endless – I'm sure you have read your own brochure….it's the one lined with seemingly far-fetched stories regarding customer issues which have been resolved, missing items located half way around the world, impossible bookings being made, people bending over backwards to find solutions.
One source even claimed you sent sand from the Dead Sea to London on request – I doubt it. The concierge service was the selling point for the centurion, the benefits led me to believe centurion was a premium service.
Below are my 5 experiences over the past 12 months
1. I did not receive my free flight in 2011, or 2012 due to your error. When I asked about my flight I was advised due to "cancelling my complimentary Platinum card" I was no longer eligible.
In fact the only reason that card was ever cancelled was due to a call directly from American Express who advised me there was no benefit to keeping the Platinum card, so I requested for it to be cancelled, on that same call. Aware of this misleading advice, American Express kindly shuffled some paperwork around, didn't apologise for the incorrect advice, and awarded me my entitled flights to use this year. In fact I was told 'strings were pulled' by Shunali to effect this.
The resolution was 2 year saga ended, dozens of emails, without apology. I should have cancelled my card then & there and used your fee to buy a real ticket in the face of incompetence.
2.When I used AMEX to book my trip to New Zealand (this week), I requested to go for the long weekend. I was then sent a suggested itinerary leaving Friday night, returning Sunday night…..I had to go and request to leave Friday Morning, back Monday night. Why? Nil thought went into this.
I was then told there were NO flights Monday night, only Monday morning, so I booked that.
I subsequently found out through Google there were Monday night flights, I was then told that the flights were only with Virgin.
I checked again, sure enough there were Virgin night flights, they were $50 extra on Virgin, I was then told that I was not eligible for this flight, only the cheap one.
Yes, that's a total of over 8 correspondences over 2 years to simply arrange a flight I was entitled to all along. FYI after the flight was booked the AMEX team were simply non-responsive & un helpful in helping me plan sights, wineries etc, in my last correspondence I was told to 'Check Google' – is this a joke????
3. Prior to this inconvenience I made 3 bookings, 2 for 'The Den' at the Ivy establishment, and one at "Café Sydney' for my mothers birthday. Both occasions on turning up to 'The Den' I was told I had no reservation, one time I was even told that Ivy had no affiliation with American Express and left out in the street with 8 guests. Your brochure is straight out misleading.
Once again neither an apology, or rectification was offered, world class.
The 3rd booking with Café Sydney was not available, because the restaurant was full, I never received a call back – or alternate suggestions as I had requested.
The resolution was I was left to make my own calls where I actually got in to Café Sydney after some pleading. Far from gaining 'access to the inaccessible' as your brochure states.
4. After requesting a new iPhone 5 through Shunali late last year it was promptly set up with Optus, however on my first bill I received a text message notification 'Your service will be cut off tomorrow due to an unpaid bill' – I was boarding a plane in Shanghai to Sydney via Tokyo & Bangkok at the time, hence a short email to Shunali stated 'Shunali can you please call Optus & advise them I am in transit & I will make touch with Optus in 48 hours when I land and resolve'.
Sure enough, nil effort was made, in fact when I spoke to Shunali from Bangkok 24 hours later her response was along the lines of 'Oh no I didn't call Optus, they wouldn't have spoken to me it would have been a waste of time?' – really???
After persuading Shunali to 'try her best' she did in fact call, left a note (to which they couldn't verify was passed on of course). The phone was not cut off, due to that call, largely thanks to my efforts in motivating Shunali.
5. Last week I attempted to arrange a birthday dinner for Mr. Daniel ****** – a fellow Centurion member, who I happen to live with, and who also happens to use Shunali, I have cc'd him.
After introducing Shunali to Daniels girlfriend, Bianca, in the hope of arranging a surprise dinner for the 2 of them, Shunali simply responded that she could not help due to 'restaurant policy', she told us that the restaurant would refuse to take any other payment other than Daniel's Centurion card, if the booking was made through that. She actually called him 'David' suggested the reading of my email had been as half-assed as the effort.
Firstly let me say, that is pathetic, far beyond 'world class service', secondly that is illegal payment can be legally made in any form, including cash. The day Ucello sue someone for booking with an AMEX card, and paying with cash, and win, pigs will fly.
When I suggested 'put it on my card' she replied along the lines of 'Oh, Ok that could work, but it is risky are you sure you want me to try that?'
She later responded again along the lines of 'We can do this but Daniel will have to pay the bill on the night'. At this point I had simply called & made the booking myself in 30 seconds. WHY DO YOU MAKE SIMPLE THINGS SO DIFFICULT??????????
Why couldn't a solution be provided up front, in all cases, as opposed to a simple 'it can't be done'. In all cases it was done, with a considerable amount of time and effort on my behalf, and often in the end directly with a simple call outside of Amex.
The above 5 examples should be published by the end of this week if there is no resolution to the above. There is just nil effort put in to any of the above. Too often your team are more interested in performing the 'black & white' tasks such as making the call, or scheduling the appointment, as opposed to dealing with the loose ends around them – such as suggesting another time when a restaurant is full, or another restaurant; rectifying an Ivy issue at the time as opposed to passing it on via email; rectifying the flight situation after a client has been through a 2 year saga, finding a solution to booking that surprise birthday for a centurion guest, or trying their best to contact Optus without spending more time explaining why their phone call is irrelevant, or justifying why they shouldn't 'try'
Why do your staff justify reasons as to why they shouldn't 'try'?
The bottom line is if you don't want to provide a service I will find someone who will. To be honest I'm at the point where I'm 99.9% on cancelling the centurion prior to this coming May, and using the $4,000 to promote the above on a matter of principle. If we get to this point I will also be lodging that submission with Mr Lavarch on the basis that the service promised was never provided, and I'll have our in house PR group ZMM media do so on my behalf.
On that note I'll leave you with a quote – your own – Centurion members are global players who gain truly worldwide access to the inaccessible.
Disappointed,
Last edited by a moderator:
Cruiser Elite
Enthusiast
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- Oct 31, 2010
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- 13,861
Read it all..................still scratching my head...............
haydensydney
Established Member
- Joined
- Feb 20, 2008
- Posts
- 1,375
Gee - what a load of waffle! I'm surprised you couldn't condense the email to a more readable form as it was a struggle to read.
Sounds like you haven't received top notch service - sure. But why get the ombudsman involved? What will that do? Do you think that Amex will start rolling out the red carpet after this display? You might get a 'oh we are so sorry mr scamalert - it won't happen again' response. In my opinion, your 'complaints' aren't that bad; just seems like a dummy spit whinge.
If I were employed by Amex I would be happy to have you walk away as a customer.
Sounds like you haven't received top notch service - sure. But why get the ombudsman involved? What will that do? Do you think that Amex will start rolling out the red carpet after this display? You might get a 'oh we are so sorry mr scamalert - it won't happen again' response. In my opinion, your 'complaints' aren't that bad; just seems like a dummy spit whinge.
If I were employed by Amex I would be happy to have you walk away as a customer.
- Joined
- Nov 16, 2004
- Posts
- 46,590
- Qantas
- Platinum
- Virgin
- Platinum
I have reformatted the post to improve readability - it seems the main issue is the concierge service is not everything was it was purported to be.
I have never been able to see the value in this card frankly.
Then again, I am happy to wear attire from Aldi.
I have never been able to see the value in this card frankly.
Then again, I am happy to wear attire from Aldi.
moa999
Enthusiast
- Joined
- Jun 23, 2003
- Posts
- 11,871
Agreed. Way too long.
Some comments
- The free flight is a Plat Credit card benefit... I struggle to see why Amex would have cancelled that card unless you initiated it.
- Free flights are generally only available when there is availability in the lowest booking class - on a long weekend unless booked 12 months out I wouldn't like your chances
- Likewise the restaurants reserve a number of tables for Amex - once these are gone you are then back to the normal pool. That said the Den experience sounds poor.
Some comments
- The free flight is a Plat Credit card benefit... I struggle to see why Amex would have cancelled that card unless you initiated it.
- Free flights are generally only available when there is availability in the lowest booking class - on a long weekend unless booked 12 months out I wouldn't like your chances
- Likewise the restaurants reserve a number of tables for Amex - once these are gone you are then back to the normal pool. That said the Den experience sounds poor.
Homer
Established Member
- Joined
- Jul 8, 2006
- Posts
- 1,420
I've had the very same experience at The Den, twice. On both occasions they had no record of my AMEX booking. On the first occasion they were almost empty so there was no issue - we just sat down anyway. On the second occasion I thought, as there was now an established pattern, that I should inform AMEX. I did and they contacted The Den and straightened it out. In my opinion, this is an issue at The Den and not AMEX. I have not had this problem with a booking made through either the Centurion concierge or my RM at any other venue.
I think what spamalert is saying is right to some degree. The concierge service is mostly useless when it comes to anything that is non-standard, and there is lots of discussion about this in the different forums. I was also quite frustrated when all my non-standard requests and even some standard requests were unsuccessful. As such I agree that the advertising of their service borders to false advertising. The advertised stories are probably true, but they must be very rare and exceptional cases and disappointment is almost guaranteed when expectations are raised to such a level.
If this complaint leads to an improvement of the concierge service, or to a reduced annual fee to make up for lack of excellent service, then I am all in favour of it. But I doubt that it will change anything.
If this complaint leads to an improvement of the concierge service, or to a reduced annual fee to make up for lack of excellent service, then I am all in favour of it. But I doubt that it will change anything.
alemdohorizonte
Intern
- Joined
- Jan 18, 2007
- Posts
- 62
I agree with spamalert. I have been a Centurion member since 2006 and have never found their concierge/lifestyle services competent except for the most trivial of tasks. Taken from a previous thread on the subject, here are my two Centurion concierge stories.
1) I wanted to get a friend a particular Hermes wallet that was no longer made for his 35th birthday. I sent the Centurion Lifestyles team an email and explained that Hermes had stopped making the wallet several years ago and that I had seen it offered on ebay recently but the colour in the ebay listing was not what I wanted. I included the pictures (and listing) from ebay so they could see the exact model and style I was after. Several days later I received an email saying. "We have tried contacting several stores and they unfortunately do not sell the orange wallet any longer. However, I have found this particular Hermes wallet on ebay which is almost similiar (sic)."
Since the wallet the Lifestyles team referred me to wasn't anywhere near similar to what I was seeking, I wrote back stating that I was disappointed in their lack-lustre efforts to procure it for me and that I found it particularly ironic that they had referred me back to the source that I had originally referred them to (ebay) with a suggestion that I purchase something that in no way resembled what I was seeking. I asked them to please try again and suggested that perhaps calling the manufacturer (Hermes Paris) might be a good starting point. About a week later, I was told that the both the Sydney and Paris Hermes stores had told them that the wallet was no longer made and that this wallet was no longer sold by Hermes in Australia or France and that they were sorry they couldn't help me.
After receiving this email, I called the Hermes Paris store myself, explained what I was looking for (by providing the model number from the original ebay listing I had supplied the Centurion Lifestyles team) and the very helpful Hermes representative referred me to a Parisian boutique that specialised in vintage Hermes items. I called the boutique. They had the exact wallet I was after and sent it to me that same day. (Although the boutique accepted Amex, I paid for it with my Visa card.)
2) While travelling in France, I left my iPhone in a taxi and despite repeated attempts to track it down, it was never returned. Since I was traveling for several more weeks, I needed the iPhone replaced quickly. At the time, unlocked iPhones were not available in France.
I called the Centurion Lifestyles team, explained what had happened and asked them to purchase a new, replacement iPhone from the Apple store in Australia and express courier it to my hotel (I thought that this was a relatively simple and straight-forward request--tailor-made for what a Centurion concierge could do). The next day I received an email from the Centurion Lifestyles team stating that Apple Australia did not ship their products outside of Australia and that even if they did, it was illegal to send mobile phones by courier since they contained lithium batteries and that mobile phone batteries were not allowed on airplanes.
I didn't even reply to the email. I just asked a friend to go to the Apple store in Sydney, buy the phone and send it to me via DHL. I received the phone two days later.
After these, and several other similar experiences with the Centurion Lifestyles team, I no longer use them. I agree with spamalert and believe that the Amex Centurion marketing literature creates entirely unreal expectations of what they can and are willing to do for their Centurion card members and borders on fraud.
1) I wanted to get a friend a particular Hermes wallet that was no longer made for his 35th birthday. I sent the Centurion Lifestyles team an email and explained that Hermes had stopped making the wallet several years ago and that I had seen it offered on ebay recently but the colour in the ebay listing was not what I wanted. I included the pictures (and listing) from ebay so they could see the exact model and style I was after. Several days later I received an email saying. "We have tried contacting several stores and they unfortunately do not sell the orange wallet any longer. However, I have found this particular Hermes wallet on ebay which is almost similiar (sic)."
Since the wallet the Lifestyles team referred me to wasn't anywhere near similar to what I was seeking, I wrote back stating that I was disappointed in their lack-lustre efforts to procure it for me and that I found it particularly ironic that they had referred me back to the source that I had originally referred them to (ebay) with a suggestion that I purchase something that in no way resembled what I was seeking. I asked them to please try again and suggested that perhaps calling the manufacturer (Hermes Paris) might be a good starting point. About a week later, I was told that the both the Sydney and Paris Hermes stores had told them that the wallet was no longer made and that this wallet was no longer sold by Hermes in Australia or France and that they were sorry they couldn't help me.
After receiving this email, I called the Hermes Paris store myself, explained what I was looking for (by providing the model number from the original ebay listing I had supplied the Centurion Lifestyles team) and the very helpful Hermes representative referred me to a Parisian boutique that specialised in vintage Hermes items. I called the boutique. They had the exact wallet I was after and sent it to me that same day. (Although the boutique accepted Amex, I paid for it with my Visa card.)
2) While travelling in France, I left my iPhone in a taxi and despite repeated attempts to track it down, it was never returned. Since I was traveling for several more weeks, I needed the iPhone replaced quickly. At the time, unlocked iPhones were not available in France.
I called the Centurion Lifestyles team, explained what had happened and asked them to purchase a new, replacement iPhone from the Apple store in Australia and express courier it to my hotel (I thought that this was a relatively simple and straight-forward request--tailor-made for what a Centurion concierge could do). The next day I received an email from the Centurion Lifestyles team stating that Apple Australia did not ship their products outside of Australia and that even if they did, it was illegal to send mobile phones by courier since they contained lithium batteries and that mobile phone batteries were not allowed on airplanes.
I didn't even reply to the email. I just asked a friend to go to the Apple store in Sydney, buy the phone and send it to me via DHL. I received the phone two days later.
After these, and several other similar experiences with the Centurion Lifestyles team, I no longer use them. I agree with spamalert and believe that the Amex Centurion marketing literature creates entirely unreal expectations of what they can and are willing to do for their Centurion card members and borders on fraud.
Homer
Established Member
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- Jul 8, 2006
- Posts
- 1,420
I think these are great examples of situations where the Centurion Lifestyle team could have gone "above and beyond" for you, just like they claim in their marketing material. I'd be interested to know whether the US Lifestyle team can assist in these types of cases. Maybe we just have a "Centurion-light" here in Oz?
Pukka
Member
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- May 22, 2011
- Posts
- 302
Although the annual fee is certainly not light compared to the US
Jane-Doe
Member
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- Dec 1, 2010
- Posts
- 116
Unfortunately Aldi do not accept Centurion - but they do accept Citi Select!
I have reformatted the post to improve readability - it seems the main issue is the concierge service is not everything was it was purported to be.
I have never been able to see the value in this card frankly.
Then again, I am happy to wear attire from Aldi.
Brooke01
Member
- Joined
- Jan 30, 2010
- Posts
- 137
Hi all,
Received my Centurion magazine in the mail yesterday.
Free night with Peninsula Hotels offered this year - instead of Fairmont last year. Black out dates seem a little restrictive. Had no trouble using the Fairmont offer last year in San Fransisco - but will probably struggle to use this one.
Also, a Hertz offer - spend $300 by June 30th, and receive a $100 gift voucher back. Have tried to register, without success - keep getting an message "this offer is via invitation only". They did specify limited to the first 300 - but I would have thought that if those numbers have been reached, that the message would more than likely reflect that, rather than the message I was getting.
I have still not completely decided if I am going to keep the Centurion card of not - probably have another week to make my decision before my fee becomes due. The benefits just seem to get less each year.
Cheers,
Brooke
Received my Centurion magazine in the mail yesterday.
Free night with Peninsula Hotels offered this year - instead of Fairmont last year. Black out dates seem a little restrictive. Had no trouble using the Fairmont offer last year in San Fransisco - but will probably struggle to use this one.
Also, a Hertz offer - spend $300 by June 30th, and receive a $100 gift voucher back. Have tried to register, without success - keep getting an message "this offer is via invitation only". They did specify limited to the first 300 - but I would have thought that if those numbers have been reached, that the message would more than likely reflect that, rather than the message I was getting.
I have still not completely decided if I am going to keep the Centurion card of not - probably have another week to make my decision before my fee becomes due. The benefits just seem to get less each year.
Cheers,
Brooke
Was in Valet Parking at Westfield Bondi Junction (Sydney) today and they had a notice posted on an iPad stating that from April 11th Amex will no longer be providing any benefits for Westfield valet to Centurion and Platinum customers. Not the biggest deal though between wife and I we usually make one trip there a week. Ohh well. Surprised no correspondence from Amex stating the benefit coming to an end.
Homer
Established Member
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- Jul 8, 2006
- Posts
- 1,420
I saw the same sign on the iPads, but I read the date as tomorrow April 9.
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