Thailand introduces new air passenger rights including delay/cancellation compensation

[Mattg]

Thailand has introduced new air passenger rights, which include minimum standards of treatment and cash compensation for delays over 5 hours, cancellations and denied boarding.

New flight delay and cancellation law takes effect in Thailand

Thailand’s new regulations protecting passengers’ rights in cases of flight delays or cancellations came into effect on Tuesday (May 20).

www.nationthailand.com

Jetstar has issued a notice today about how this affects its passengers on flights departing from Thailand.

https://www.jetstar.com/th/en/help/passenger-rights-for-flights-departing-from-thailand

 

[anat0l]

An interesting development. If a flight between Thailand and Europe is affected, I guess that means compensation or provisions may apply within both jurisdictions.

If airlines fail to provide according to the regulations (or there is a dispute in the decision to do so), would one file a legal complaint to the Thai authorities or the host nation of the airline? I assume it would be Thailand, but I'm also then thinking how long would it take to action and settle such dispute, especially if it must go to a court or some means of mediation.

 

[Melburnian1]

An interesting development. If a flight between Thailand and Europe is affected, I guess that means compensation or provisions may apply within both jurisdictions.

If airlines fail to provide according to the regulations (or there is a dispute in the decision to do so), would one file a legal complaint to the Thai authorities or the host nation of the airline? I assume it would be Thailand, but I'm also then thinking how long would it take to action and settle such dispute, especially if it must go to a court or some means of mediation.

May I suggest it's best to file a complaint with the relevant authority from where the flight originated.