the flip side is this:
- a customer rang the QF service centre to find out their long dormant account number for the purpose of a family points transfer
- the customer was not advised transferring points into an inactive account would mean forfeiture
- the terms and conditions do not cover a transfer into an inactive account
- the airline allowed a transfer into an inactive account
- the airline has said they made an assumption about their members (that they would be active), and has indicated the terms and conditions are not clear on transfers to an inactive account (otherwise why change them?)
- a general points newsletter was sent that contained details of points expiry, but this was not highlighted, and if a member was not expecting points to expire, why look for it? (I don't on my newsletter because i have no reason to)
generous gesture or not wanting to have it examined more closely by a consumer protection agency/tribunal?
QF has made it very clear they will confiscate points in 18 months, and have reduced this from three years to 18 months for their sole benefit. Why start reinstating points unless they think it is the right outcome?