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- Jun 24, 2007
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- Platinum
our lost points (25000) posted today and i know we didn't use that many vouchers...totally weird
our lost points (25000) posted today and i know we didn't use that many vouchers...totally weird
Had 2 x $600 vouchers so 6000 QFF points each, one posted in full 14th Jan, since made calls and email to QFF got nowhere, today just half (3K) of second one arrived, really ridiculous situation, now sent off another email for the 3000 balance.
Complete joke. Having rung and lodged booking references along with dollars, sent off to "relevant department" , credit has come through for half the number of points - vouchers were for 2 pax.
Rung again, proposed to send details off to relevant department again, and ring back early March if hinge aren't fixed. Had a bit of a spit that these details had already been sent through, and the got it wrong the first time. CSR looked at notes, put on hold, now will chase up more.
Will speak with relevant people and call back.
Will see what happens......
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