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Hi All- I did try to search but no luck. I'm interested in booking a UA award from EWR-TFS (Tenerife). There are saver awards on the UA website. But on the velocity site, the airport isn't an option to select. Is it likely I can book this award over the phone? Since I am OS I thought I'd...

Hi all, I've been a VA Platinum for 4 years. I was based in Australia that entire time but worked in the US for a few months (3-5 trips) a year. Obviously it isn't possible to travel between the US and Australia realistically. So late last year I relocated (intended to be temporary) to the US...

This is a strange one. At Darwin airport today, renting with Europcar, I was told my ANZ Travel Adventures card could not be accepted because the numbers were not 'embossed'. I was a little shocked honestly. embossed numbers are obsolete in my opinion and I've had 'flat' cards in my wallet for...

Hello folks- Apologies if this is a bit of a vent. I recently did a Gold Challenge, looking to switch to QF from VA (not due to major issues with VA, just schedules, etc). I've racked up 500 SC in 6 weeks, and my flights have been good, but QF FF has been really difficult. On my first...

Well, as a loyal VA flyer I decided to give QF a try. So far, not very happy! My first QF flight was SYD-DFW, in Y. I only had 27k QF points but I saw I could request an upgrade to PE for 20k points. I put in the request. About 24 hours before the flight, I received this SMS: Ok, no big...

I am on VA1 tomorrow and just went to check-in, my seat assignment was gone. I had 29K yesterday. I tried to select the lone window seat available, but the app errored. So I called in and got a slightly rude agent (usually the agents are great). I was very nice about everything, I mentioned...

I'm flying MEL-LAX next week, and got my upgrade to J (sweet!) I went to grab my seat on the app, and it shows that 1K is available. Seatguru doesn't show a 1K. The VA seat chart doesn't label the seats precisely, but it doesn't appear to show a 1K seat either. And the app has one extra seat...

I dropped into the new 'The House' lounge today, in MEL and was surprised to find out they have a 3 hour time limit. If you arrive more than 3 hours before your flight (not sure if departure or boarding?), they will charge you $25 for each person (guests included) per extra hour. Not sure how...

Just hung up after a 25 minute hold time to talk to an agent. Tried again, just in case I was stuck in some kind of system bug, but appears to be the same problem. As a Plat I've never had a hold time longer than 2 minutes or so. Anyone know why this is an issue today? I'm just calling about...

Hi all- Recently I booked a round-trip ticket AU-NZ. As usual the AMEX 1.3% fee came as a separate charge to the ticket cost, but on the same day. Both posted with the same line "VIRGIN AUSTRALIA 994030 BIRDSVILLE." The next day I received another charge in the same amount as the AMEX fee, but...

Just a note on SC earning with HA (Hawaiian Airlines). I booked a RT between two of the Hawaiian Islands. Economy for the times I wanted was $190 USD (poor times were as low as $129 USD). But F was only $265 USD. All HA economy fares earn as discount economy. So for this route, the extra $75...

For about 10 days now, I can't access the 'My Bookings' section of the Velocity website. I can log in fine, but when I select 'My Bookings' I get the below error: "We are sorry, but we are unable to complete your request at this time, please try again later. If this problem persists please...

I have a major problem. I'm hungry and I am almost out of food at home. But I can't go to Coles because there is no Flybuys promotion to take advantage of. :( :(

Currently in Christmas Island (XCH) and the twice-weekly flight out of XCH has been canceled due to weather, before the flight has even taken off. The incoming flight, VA1909, currently shows on time. The weather here is fair, yesterday there was a rainstorm and Garuda's once-weekly service...

Hi All I am traveling from Australia to Hawaii in January. I'm interested in unique routings which would allow me to see South Pacific destinations for a couple days on the way. I would prefer options using United, AA, or VA miles, but am open to buying tickets also. So flights on HA, QF, VA...

Hello All- Earlier this year I joined Accelerate, the Velocity Business portal/service. It seemed to offer some discounts and a way to track my travel spend. My company spends just over their threshold of 20k a year, afterwards there are discounts and benefits like status, etc. Anyway, to say...

Hi all- I'm in the market for the Westpac business card, but don't currently earn QF points. There is no current Altitude bonus for the business card, just an annual fee waiver. Should I wait for a bonus point offer? Has there been one historically? Cheers

It's been about 3 weeks since ANZ asked for my Velocity number to post 40k bonus signup points. No points yet. Any idea how long this usually takes? Cheers

Hello- I own a business and am in the market for a business card. My business is a PTY LTD and so quite separate from my personal finances. I have a question about the AMEX business cards which offer a sign-up bonus. They say they are for new cardholders only. I hold a Velocity AMEX for...

I recently booked a one-way LAX-MEL. Because of high costs of one-way tickets, I used my Delta miles. My WP number isn't on the reservation, and I can't add it online. Since VA office hours are really inconvenient for overseas, I hadn't called in yet. I noticed today my seat assignment...