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    Virgin refunds

    Hello all I would just like to share a recent experience. After having a few bad experiences I decided to swap back to QF, I had one booking with VA left and decided to call up the plat helpline to cancel it. Easy enough a $200.00 cancellation fee I am happy to pay. Heres the catch, I've...
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    SQ flight credited to VA not eligible due to upgrade?

    I recently flew SQ and the only legs which VA have credited me are ones which were NOT upgraded. The original booking class was flexi (E). I thought I would still get the original booking class status credits is this not the case? I've also submitted a points claim which was denied.
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    LAX Departures to Australia on Delta Operated Flights

    First post here, have been doing some research and trying to find an answer to my question, I'm VA Plat and flew from LAX - SYD on friday 17/11/17 it was my first time not being in business on this route but assumed I would still have lounge access due to VA Plat... I was on flight VA6551...
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