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Has anyone managed to successfully make a partner airline redemtion with their points? You can only do it online and the call centre won’t help me - the request just seems to disappear into a black hole! Would be interested to hear if anyone else seems to be having this problem?! Thanks

Can anyone answer me a couple of newbie questions please: - I am flying Sydney to Melbourne on monday morning, and likely returning tues evening; but this may change. - If i book the return flight as a flex fare for tues evening and my plans change, can I just rock up say on monday evening...

Is it possible to buy a pair of noise cancelling headphones for under $200 that will withstand the aircraft cabin? Generally I am of the opinion that you get what you pay for, but flying later this week around the world with the kids and would love to invest in a pair for myself, just am on a...

Hi - can anyone tell me if I can pay to access a lounge in Sydney when flying economy on Qatar? Doing the 1025 to Doha on thursday night with the kids and would love somewhere comfy to sit and wait as kids will be exhausted! Thanks Helen

Hi all I have recently become a Qatar Privilege Member (as I flew to the UK from Sydney with my family, but the fares were not eligible for QFF points). When looking at the Qatar program, it seems I can add my two sons onto my account, rather than them having their own...but I am unclear about...

I have been using this forum for some time - but I am now on a mission to accrue Qantas status. I have been a Velocity platinum member for a few years and recently dropped to gold...they have always been my airline of choice. However, last year they lost my business partners bag and never...

Hi, I ma velocity gold and I fly to LAX from Sydney with Delta (economy), and wondered if anyone can answer the following: a) What extra baggage allowance do I receive? b) and what lounges can I gain access to? Finding it hard to get clear info from the velocity website Thanks:)

Hi - somehow, despite having enough SCs to requalify for Gold, I am 2 sectors short and don't have any travel planned between now and May16 which is my review date. It's possible work travel may pop up this month, but if it doesn't I am thinking I will do a flight just to requal. So - I just...

Hi - just wondering if anyone can answer this question for me. Last year, when I was platinum, I used the first class lounge at Abu Dhabi when flying on an Etihad flight. I have now dropped to gold, and wondered which lounge I can access at Abu Dhabi. The standard business class lounge was...

Hi all - some weeks ago I was travelling to Adelaide (from Sydney), when I checked in two bags - mine and my business partners. The bags were marked as priority as I am platinum tier. Long story short - only one of the bags ever arrived...and after some appalling customer service from Virgin...

Just looking for some advice (and yes, to rant a little!). I flew from Sydney to Adelaide on Friday evening....with a business colleague. We checked in together at the priority desk - and both our bags we checked under my name and tagged as usual...including the priority label. However, on...

Hi, I have four complimentary upgrades, which expire on the 2nd June. I am currently on a parental membership pause as I am maternity leave and not travelling with work a the moment (I am a platinum member and usually do a significant amount of travel with VA). My question is, if my upgrades...

Hi Can anyone explain, in simple terms, how the status review date is created? I have a situation where it has taken over two months for some status credits to hit my account - this a flight from London to Sydney (plus pooling from my husband and sons accounts for the same flight). One of...

Just wondering what your experiences are with receiving points from a Virgin Atlantic flight? I flew to the UK with my family in March and received the outbound points within four days (including the pooled points from my family members). However, 6 weeks later and still no points for the...

So - there have been no end of complaints about the virgin website over the last few weeks - and it seems that up until the Sabre change over, I was a totally satisfied customer - but for my flights next week, I think I will be deferring to Qantas. Today's gem was the following - I went to...

Hi...just wondering if anyone can tell me the answer to the following: If I fly VIrgin Atlantic from Sydney to the UK, is there a lounge that I will be able to access in the international terminal? I should have gold status by then...but currently only fly on domestic Virgin Australia...

I'm sure this question has already been asked, but I can't find the answer...so here goes: I have a Virgin High Flyer Credit Card, and am a Velocity Frequent Flyer. I am almost on Silver status (will probably hit that in the next few weeks)..but in the meantime, I need to book some flights...