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  1. R

    Business Upgrade with Platinum, zero availability

    I was hoping for an upgrade to business class on a recent purchase return to Japan via Sydney and Cairns, 4 flights in total. However I was disappointed to discover that apparently Velocity had no availability on those flights however could be purchased separately to business class. Never...
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    Change of Flight and Meal removal

    I've noticed Virgin are playing games for previous tickets purchased with Snack Items. Having recently flown after the change you basically need to inform the air stewardess that you purchased a ticket with snack to be offered "nuts" as a replacement snack item. Now I've had one of my...
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    Refund of Points and TravelBank

    Hi, I've heard some people mention its possible to get points refunded back by paying addtional money instead of getting them transferred into Travel Bank. I find this whole TravelBank a con, it should just be refunded back to the card.
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    Status pause during coronavirus

    Well looks like my plan to keep my platinum status a sprung a leak given the latest cornavirus issues. Sydney to Japan flight all booked months in advanced now either I may need to cancel or amend the booking dates which then causes issues since I need another 2 sectors. It would be very nice...
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    [No] Changes to Complimentary Fare Upgrades

    I've just noticed that Virgin have changed the rules around complimentary fare upgrades in the platinum benefit. Previously you could upgrade on long haul flights however now its short international haul only. Weird because I upgrade my flight to Hong kong in march from Sydney.
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    Delay in AirMiles getting credited

    Geeez, Velocity have major issues triyng to get Air Miles credit from other airlines. For example, I had a returned flight from London to Sydney with Eithad in Feb. The points were finally credited 2 weeks ago however instead of crediting the 4 flights (London to Abu Dhabi, Abu to Sydney and...
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