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I don't know how they check but sounds like a Hilton!

If you have 2FA enabled (for example using an authenticator app), you normally have to go through that process if you log in from a 'new' device.

True, although you need Diamond for the butler!!

It's not so unusual for Qantas promotion to be paid sometime later. As I've said before, the T&Cs, which I received from Qantas and not bp, say

I'm on Android. Just gives me a 'its not you, it's us' message. Website works fine.

I would move on.

I can't even log in!

Same, same

You click through to a fairly generic page for the category. I'd go with the T&Cs on the exclusion.

The club lounge in Coogee was stated as mid 2026 in the original comms

I never had a problem - I think I may have received an invitation at check - in.

My emails from BP say nothing about the 5x points, it was an email from Qantas that did. And reading the T&Cs

ALL Points and HH Points have vastly different values.

See also: Citi cards become myCard - no more CX, KF, EY, QR from 16/11/25

OK, so they have removed the Suncorp branding on the re-issued cards. Just use the new card.

Have you requested a replacement or anything?

If it lets you. Not that I've looked for lounge access, but I've seen some where any base room you like, and others offering a supplement. Being platinum, I haven't checked out if lounge access is ever an option!

If you use it on anything other than a base room, you'll need to pay a supplement for the 'free' night. It just covers a base room

No real track record with the new program, but they used to pop up from time to time on the old.

and one of those Doubletrees is now a Garden Inn