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Don't know if I missed it up thread, but apparently VH used ChatGPT to run up her letters/emails to us all. Just adds to the personal touch from the illustrious CEO.

I don't think loyalty is any different to any other similar notion, for example respect. They are hard to achieve and very easily lost. After Covid my first two trips were with QF to the UK, because I could avoid transit in countries that might suddenly bring down the shutters. And as a result...

We stayed around St Malo and enjoyed the walled town - about as touristy as Mont St Michele, and went to the quaint rail museum at Dinan. If you have been to all the Overlord beaches before, then Honfleur with its little harbour, and the long beach front around Trouville (featured in a Poroit...

Whitechapel Station has become incredibly busy since the Elizabeth line opened, with connections to underground and overground. We have used it a great deal to transit to/from trains to West Croydon.

To add to this, Mrsoatek got 3rd email, I didn't, and yet I have done all the QF bookings including getting CRs released etc that forces you on to the phone. The only difference we can see is that Mrsoatek uses QF Money for travel, and I don't!?

This is an area that many organisations do not adequately control. A couple of times when Bank systems have not returned account records via the desktop, I have tried the phone app. Once I was told by a bank that I had too many sessions open, and would not allow access via the phone until I...

Still waiting on my third email, but Mrsoatek got hers' yesterday. Unlikely that they have more on Mrsoatek than myself, as all QF travel in recent years has been together, but who knows. So at the lower end for Mrsoatek: -Name -Email address -Frequent flyer # -Tier -DoB -Phone number (prob...

I think we can all agree that the hack came from a known threat vector. What we don't know was what risk assessments had been carried out knowing the potential for such a threat, and whether too little was done to prevent the hack. But we can reasonably posit that not enough was done - the data...

Now revised down to only 5.7m. There is a lot we do not know about how Manilla accesses the Salesforce instance, where its located, and what access levels they are afforded. As others have said, it could be anywhere, hosted in AWS or by Salesforce through their SaaS offerings. Many in business...

Yes, this will also hasten my move away from the ISP of several decades, and given that is Optus I have probably been far to slow to start the process.

Which probably also tells you how long since the lounges were upgraded/modernised, compared to the commercial outlets in the terminal.

There may be key network architecture issues at play in this together with authentication differences. For someone to log in with the "hacked" credentials suggests a lack of MFA. Where you are in the corporate network could see different security layers applied. And Salesforce as a SaaS provider...

What is important here is that QF allowed the data to be stolen through their cost-cutting offshoring exercise, and we are just lucky that (at present) we do not need to provide driver's licence information for our booking transactions, or it would also have been stolen.

Got the email saying my data was accessed. Had already assumed it was as had a couple of unavoidable interactions with Manilla.

Oh, I think that is harsh! I am sure they monitor the storage requirements for the collected data! How much gets read, yes that is the question. Assume a growing involvement of AI in SIEM review, but where QF are up to is anybody's guess.

Is this really a question of familiarity breeding contempt? I must admit I didn't have any problems finding a comfortable spot and some decent coffee and pastries at Changi recently when I didn't have lounge access for a morning departure. But when at Gatwick in the North Terminal, a zoo of...

If just flying say SYD-SIN or SIN-SYD, when Y will do, I will look at day flights. I prefer the older B777 SQ aircraft, even when they leave quite early in the morning, than waiting for the A380, particularly when I can snag a two-seater up the back. When flying into EU/UK we prefer J, and I...

GaryBpilot seems very interested in this line of enquiry about when/how engine fuel lines can be shut automatically:

Brunch at Como Marina NSW

I am hearing good old Johnny Cash singing your song! 👨‍🎤