Complaints with SQ and Handling

[colt75]

So I Submitted a complaint through their online feedback.

Long story short - I was on one of their flights in J, and noticed that 3 of the crew members were quite sick/had a cold and constantly sniffing wiping their noses. Which I personally found disgusting since they are handling your food etc.

Anyway it completely ruined my experience, as I just avoided touching everything or eating the food they served as I did not want to get sick, however after being exposed on a flight i still managed to catch a cold from it.

I also noticed the mandatory Bio security video wasn't played - probably a genuine mistake.

Anyhow they pretty much came back saying that they investigated and no staff members were sick at the time -which i expected. I then went on to identify each of the members that were sick.

And after just over 3 weeks they've finally came back with same response saying no one was sick on that flight, which in my mind - who would want to admit that they were working while sick and risk getting in trouble right?

They've gone ahead and offered a deluxe hamper as a gesture of goodwill..

Does anyone have ideas on what I can do or where to go from here? As I feel a hamper for the price of a J class ticket was completely ruined and unpleasant experience.

 

[Daver6]

What is it that you would like that would make you happy?

Did you bring this issue to the attention of the cabin manager on the flight? If so, what was their response/attitude?

 

[colt75]

It was infact the Cabin Manager that was sick herself, I did not mention it as I felt it would be rude to ask her if she was sick.

As this particular business experience was unpleasant I was hoping to get a partial credit or something.

Don't get me wrong their service is normally perfect and I have a further 4 flights with them in J over New years and January, however I just don't feel they've handled it correctly, as it is quite a health risk to fly with sick people. Airlines don't usually let sick people fly so why should their staff be?

 

[Cruiser Elite]

I then went on to identify each of the members that were sick.

who would want to admit that they were working while sick and risk getting in trouble right?.

colt how did you identify individual Crew Members who were sick? Did you record their names as displayed on name badges?

Due to strict protocols in place SQ Cabin Crew Members if they don’t identify as being unfit and not healthy to serve they are indeed in trouble - no penalty for genuine sickness. Should a Crew Member become ill or unfit to work whilst on duty then they are removed from Cabin

 

[MEL_Traveller]

I thinks SQ's gesture is reasonable. Perhaps a little more than reasonable given they are willing to accept your personal sensitivites despite being unable to substantiate the underlying foundation.

 

[AIRwin]

Reimbursement of medical expenses, which you would not have otherwise incurred?

 

[Daver6]

As this particular business experience was unpleasant I was hoping to get a partial credit or something.

I think your chances of this are somewhere between zero and naught. If every time someone had an unpleasant flight, every airline would go out of business.

While not denying it was an unpleasant experience for you, I'm not even sure a trained medical professional would be able to determine whether someone is contagious purely by inspection from a distance. They've not offered more and unless you can provide them with evidence to contradict their version of events, I can't anything further being offered.

 

[dajop]

Anyway it completely ruined my experience, as I just avoided touching everything or eating the food they served as I did not want to get sick, however after being exposed on a flight i still managed to catch a cold from it.

How do you specifically know it was from the crew, and not other passengers, people encountered at the airport, or somewhere else during the travels? I don't think any airline, anywhere is going to take liability for a passenger catching a cold.

It would seem that a hamper is a fair gesture, to compensate for your choice of not eating the food that was on offer. You probably could have asked for an economy meal, which is retained in foil until you open it, if you were hungry as a result.

 

[colt75]

Yes I do understand the airlines point of not taking liability and admitting to it.
As who would own up voluntarily to being sick whilst on shift especially with their strict policies as mentioned above.

But as we know in everyday life, people come into work sick all the time.

So pretty much everyone here is saying they would be fine to be sit in a cabin and be served by cabin crew who are sniffling and wiping their noses, and that they don't see a problem with it.

To me its more the service that I paid for was subpar due to the above reasons, which I think is a valid reason for a complaint anyway

 

[MEL_Traveller]

So pretty much everyone here is saying they would be fine to be sit in a cabin and be served by cabin crew who are sniffling and wiping their noses, and that they don't see a problem with it.

They may not be contagious.

We probably come in to contact with several people each day who are contagious, and working out which one passed it to us is hard at the best of times.

Could have been hayfever the crew had rather than a cold.

Were these crew actually plating the meals in the galley? Or just serving? Probably the crew member plating the meals had gloves on. Would I take a tray from a member of cabin crew with hayfever? Sure.

 

[colt75]

They may not be contagious.

We probably come in to contact with several people each day who are contagious, and working out which one passed it to us is hard at the best of times.

Could have been hayfever the crew had rather than a cold.

Were these crew actually plating the meals in the galley? Or just serving? Probably the crew member plating the meals had gloves on. Would I take a tray from a member of cabin crew with hayfever? Sure.

Hayfever on a plane hmmm.

It was just 3 of the crew who were serving the business cabin who appeared to be sniffling and wiping their noses constantly. I think there are only 5 or so that primarily look after the business cabin.

 

[Mattg]

IMHO, it was nice of Singapore Airlines to send you a hamper. I can't think of any other airline that would have done this for you in similar circumstances. It shows that they at least care.

 

[MEL_Traveller]

Hayfever on a plane hmmm.

It was just 3 of the crew who were serving the business cabin who appeared to be sniffling and wiping their noses constantly. I think there are only 5 or so that primarily look after the business cabin.

Sure. It obviously starts outside the plane, but it doesn’t just go away in five minutes once on board I had a terrible flight suffering from it a few weeks ago. Woman next to me and across the aisle were the same!

 

[BAM1748]

Hamper sounds fine, what do you want and what could they offer, 2 hampers.