LadyC
Established Member
- Joined
- Feb 21, 2012
- Posts
- 2,663
I was originally going to post this in the Bouquets for the FAs thread but as it is slightly different, I have created a new thread. Mods, feel free to merge if you feel it is more appropriate there.
I have, over the last week, been trying to put together an Oz-Europe return ticket for late May/early June for my mother-in-law for her 60th birthday in J/F. The gentleman is sending his mother on a much deserved holiday and using points to get her there and back. I completely appreciate that at this point in the calendar availability is limited but managed to construct an indirect multi-city classic award to Europe and back. Unfortunately, although availability was displayed on the Qantas website, every time I tried to book it, it would fall over at the payment point. So we got on the phone to Qantas, long story short one of the legs was displaying false availability, but the other four were all okay. So Gail/Gayle, from the Hobart call centre, spent a considerable amount of time on the phone with my husband to try and find us an alternative so we could put together the itinerary. She checked through various ports with various airlines to try and get us a seat, spending at least 20 minutes proactively searching for a suitable flight and we were lucky enough to have success.
A big thumbs up to her for all her work, she really did a great job assisting us in helping make the mother-in-law very happy! Red Roo, I'm more than happy to write in separately for customer service purposes if this is helpful.
I have, over the last week, been trying to put together an Oz-Europe return ticket for late May/early June for my mother-in-law for her 60th birthday in J/F. The gentleman is sending his mother on a much deserved holiday and using points to get her there and back. I completely appreciate that at this point in the calendar availability is limited but managed to construct an indirect multi-city classic award to Europe and back. Unfortunately, although availability was displayed on the Qantas website, every time I tried to book it, it would fall over at the payment point. So we got on the phone to Qantas, long story short one of the legs was displaying false availability, but the other four were all okay. So Gail/Gayle, from the Hobart call centre, spent a considerable amount of time on the phone with my husband to try and find us an alternative so we could put together the itinerary. She checked through various ports with various airlines to try and get us a seat, spending at least 20 minutes proactively searching for a suitable flight and we were lucky enough to have success.
A big thumbs up to her for all her work, she really did a great job assisting us in helping make the mother-in-law very happy! Red Roo, I'm more than happy to write in separately for customer service purposes if this is helpful.
