100,000 points taken in 11 weeks QFF

[SeatBackForward]

Ouch ... in hindsight, it's a wonder they took 11 weeks - they could have been 'expired' the day they were transferred.

If transfers don't count as activity, then you shouldn't be allowed to transfer into an inactive account. Would a bank let you transfer money into a closed account? Sorry not attacking your point, just drawing an analogy.

 

[hcsneb111]

Ouch ... in hindsight, it's a wonder they took 11 weeks - they could have been 'expired' the day they were transferred.

I agree with the others; while by the rules this is what can happen, it is a rather unusual case and hopefully Red Roo will step in and look at the circumstances.

Why would QFF system allow you to transfer points to an account where the points would expire immediately upon receipt into the inactive account.

It should be specified in the conditions under family transfers if so...

Say something like "If you transfer points to a family members account that has had no activity for 18 months the points will expire immediately upon receipt into the non active account" You would have to be an idiot to transfer them then

 

[dodgeyhack]

If transfers don't count as activity, then you shouldn't be allowed to transfer into an inactive account. Would a bank let you transfer money into a closed account? Sorry not attacking your point, just drawing an analogy.

Yep, Normally not sympathetic to these posts, but in this case it seems like this corner case wasn't considered when defining the rules.

Was the 11 week point an 18 month anniversary since the date in 1998 when the last activity took place perhaps?

 

[hcsneb111]

If transfers don't count as activity, then you shouldn't be allowed to transfer into an inactive account. Would a bank let you transfer money into a closed account? Sorry not attacking your point, just drawing an analogy.

Glad someone else has some logic

 

[serfty]

Why would QFF system allow you to transfer points to an account where the points would expire immediately upon receipt into the inactive account. ...

because that basically what rhw T&C's of the program infer.

I am not arguing - IMHO the transfer to a 10 year inactive account should have been automatically rejected.

That is why I am hoping the Qantas authenticated company representative here, Red Roo can step in and help.

 

[hcsneb111]

I also considered this and went back in 18 month blocks to 98 but rules were different pre 2010, it was 3 years not 18 months so who knows how they work it out

 

[dodgeyhack]

Presumably you didn't get a warning email about the points expiring?

 

[SeatBackForward]

I also considered this and went back in 18 month blocks to 98 but rules were different pre 2010, it was 3 years not 18 months so who knows how they work it out

I also joined the QFF in Dec 1998, and I think back then they took the last day of the month as the expiry date, but yes the rules have changed since then, so you can't use the 18month cycles.

 

[Mwenenzi]

Activity does not always post immediately. You could have flown or rented a car that does post for days./weeks. But a points transfer after the flown date would then not expire.

Sadly I think a new account would has kept the 100,000 points for 18 months even with no activity.

This is an unusual expiry case.

 

[hcsneb111]

After points had expired went back through emails and checked and 2 emails were received (not read at the time) but the were the usual QFF emails with all advertising up the top and the expiry information at the bottom of the email. 50,000 point fine for not reading an email - harsh!!

 

[serfty]

When I joined in 1994 I am thinking that points did not expire. I'll look back through my files to check.

 

[JohnK]

This makes no sense unless the account used to transfer the points has had inactivity for 18 months.

The inactivity period on the account where points were transferred is irrelevant if the account balance was 0.

 

[hcsneb111]

This makes no sense unless the account used to transfer the points has had inactivity for 18 months.

The inactivity period on the account where points were transferred is irrelevant if the account balance was 0.

Apparently it works the other way around.

 

[Hvr]

After points had expired went back through emails and checked and 2 emails were received (not read at the time) but the were the usual QFF emails with all advertising up the top and the expiry information at the bottom of the email. 50,000 point fine for not reading an email - harsh!!

It looks like you've had points transferred into an account which has not had activity for >18 months.

You ignored the two emails Qantas sent you telling you that the points were about to be cancelled.

If the above is correct then I do not see why you should have the points reinstated.

 

[cambriamarsh]

It looks like you've had points transferred into an account which has not had activity for >18 months.

You ignored the two emails Qantas sent you telling you that the points were about to be cancelled.

If the above is correct then I do not see why you should have the points reinstated.

That's a bit harsh,

 

[hcsneb111]

It looks like you've had points transferred into an account which has not had activity for >18 months.

You ignored the two emails Qantas sent you telling you that the points were about to be cancelled.

If the above is correct then I do not see why you should have the points reinstated.

Not ignored! Not read. How many advertising emails do you receive everyday? Do you read every word of every email.

Would you feel the same if you were in my situation and a gift from your mother was taken away from you. How do you think your mother would feel about that?

 

[burmans]

That's a bit harsh,

Have to agree with this, putting at the end of a marketing email is totally poor form in my opinion. Warning of expring points should come via their own separate emails, they certainly do for a number of other programs.

 

[serfty]

Have to agree with this, putting at the end of a marketing email is totally poor form in my opinion. Warning of expring points should come via their own separate emails, they certainly do for a number of other programs.

One could think it was deliberate ... almost ... I'll stick with Hanlon's Razor on this and put it down to "the law of unintended consequences" after some edict by some marketing guru with perhaps little foresight.

 

[robd]

I'm interested to know what the subject line is on the "Points Expiry" email?

At my own peril, I do skip over subscribed travel related emails sometimes (there's a lot of them now) Alas, being an AFF member ensures I backtrack over them.

 

[SeatBackForward]

My interpretation of the T&C's are that a member continues to remain a member, even with no activity, so the account itself is "Active" even though there has been no activity.

This is a tricky one indeed.