loss of Qantas frequent flyer points

[cove]

I realize that we should let our friends know that 18 months of inactivity will cause the points to vanish. Often that could be where children have points from an international flight and then nothing for a year and a half as they don't have an Everyday Rewards Card from Woolworths but could get one.
Many in AFF have eligible activity on their Qantas accounts multiple times each month so our 18 month rule is no issue but infrequent flyers will get hit. The dismay of losing all of those points is not a laughing matter.

 

[serfty]

Whether it's a few or a lot, it is still the same.

See the screen shot I have previously posted here - grandson flew to CNS and back in October last year and I arranged to join him up using the EDR freeby.

A quick scan of his card rather than mum's after a shop keeps the points alive for another 18 months.

 

[medhead]

Surely you don't have to spoon-feed people that much?? The date of last activity appears on the statement. You add 18 months to that. Simples (as a certain TV ad would say).

Did you miss all the posts here saying activity date does not mean active member? That try to deny any sort of relationship between activity date and points expiry.

 

[medhead]

It sounds to me like the OPs daughter took flights but her FF number was not on the flight. Perhaps this is the loophole, similar to the hotel example. If one of these flights were in the past three months could she claim the flight admittedly getting zero points but having activity.

It's 12 months for an existing member?

q

Of course that is assuming that if you take a flight using someone else's points it counts as an activity, something that seems to be subject to conjecture.

There is no conjecture that I can see on this point.

 

[rodblech]

I started this thread in an attempt to find people who have had an unpleasant experience with Qantas re loss of frequent flyer points and to group those people in an attempt to resolve a problem
What I got were a few people who had a genuine concern re things like the confusion re "activity" but in the main this site is made up of a lot of people who either don't understand English or are heavily into self flagellation. Never have I read so many self opinionated comments
Thanks for the ride It was truly illuminating. And now I must unsubscribe

 

[Deleted User]

I started this thread in an attempt to find people who have had an unpleasant experience with Qantas re loss of frequent flyer points and to group those people in an attempt to resolve a problem
What I got were a few people who had a genuine concern re things like the confusion re "activity" but in the main this site is made up of a lot of people who either don't understand English or are heavily into self flagellation. Never have I read so many self opinionated comments
Thanks for the ride It was truly illuminating. And now I must unsubscribe

I think you should stay around.... lots of good information on this site, you just need to filter the noise and make your own opinion of members comments...

But if you do leave, I wish you well and hopefully your short stay here has allowed you to have more knowledge than before.

 

[jono88888]

Family transfers do not count as activity.

Maybe not, but I find it useful when my kids points start to grow, that I move them into my account where there's far less chance of inactivity and expiration. We still use the Woolies card to keep them active as well - belts and braces.

 

[opusman]

My son did not did not book the classic award flight - I did. My son flew on the classic award flight in April this year, hence using points, hence resetting his activity date. Makes sense to me.

The points were not used when he flew, they were used when the flight was booked.

You can book flights 353 days in advance. If I make a classic award booking today for a flight in November 2014, the points are redeemed today, not November next year.

 

[The Rok]

If your daughter took 42 flights, but all were non point accruing award bookings, then how did she get the 100,000 points in the first place?

 

[Moody]

The points were not used when he flew, they were used when the flight was booked.

You can book flights 353 days in advance. If I make a classic award booking today for a flight in November 2014, the points are redeemed today, not November next year.

In your opinion. In my opinion the points are "used" when the flight is taken. Until that point they are merely reserved and can be unreserved. Point me to the T&C on the Qantas website that says otherwise.

And we still haven't heard from Red Roo whether this apparent dichotomy between the "Last Activity" date and the "Last Active" date is real or imagined. Or should that be "apparent conflation"?

 

[mannej]

I started this thread in an attempt to find people who have had an unpleasant experience with Qantas re loss of frequent flyer points and to group those people in an attempt to resolve a problem
What I got were a few people who had a genuine concern re things like the confusion re "activity" but in the main this site is made up of a lot of people who either don't understand English or are heavily into self flagellation. Never have I read so many self opinionated comments
Thanks for the ride It was truly illuminating. And now I must unsubscribe

You catch more flies with honey than what you do with vinegar.
This post really confirms your opinion on those who don't agree with you and what you think of them (i.e not much...)

 

[opusman]

In your opinion. In my opinion the points are "used" when the flight is taken. Until that point they are merely reserved and can be unreserved. Point me to the T&C on the Qantas website that says otherwise.

The relevant section of the T&C's has been posted several times in this thread now, I'm not going to waste my time posting it again seeing as you seem incapable of reading or understanding it. How about you call up Qantas and tell them that in your opinion you should get the points back, and see how far you get.

 

[mannej]

In your opinion. In my opinion the points are "used" when the flight is taken. Until that point they are merely reserved and can be unreserved. Point me to the T&C on the Qantas website that says otherwise.

If that being the case - why aren't the points removed from your account after the flight is taken and not when you book the flight?

It's not really relevant to the OP as the daughter's flights were purchased with points from someone else's account.

 

[Deleted member]

I started this thread in an attempt to find people who have had an unpleasant experience with Qantas re loss of frequent flyer points and to group those people in an attempt to resolve a problem
What I got were a few people who had a genuine concern re things like the confusion re "activity" but in the main this site is made up of a lot of people who either don't understand English or are heavily into self flagellation. Never have I read so many self opinionated comments
Thanks for the ride It was truly illuminating. And now I must unsubscribe

Being " self " opinionated is pretty much what drives this site.
You won't get much sympathy from anyone if you don't bother to do your homework up front. Which in this case you are guilty of.
I realise that doesn't help your feeling off loss. But as I said , the fault for that is yours. QFF is IMHO quite a generous programme all things considered. Many here will grumble about aspects of it, supposed enhancements etc. But that is because it is in our nature to do so.
Had I visited this site much earlier , I would have achieved so much more in the earn and burn of my points. It's not QF's fault. It's mine. So suck it up. Put it down to experience and move on. Life's too short to dwell on it .
As my Grandfather would say " you are now a sadder but wiser man"

 

[GoldCanyon340]

I started this thread in an attempt to find people who have had an unpleasant experience with Qantas re loss of frequent flyer points and to group those people in an attempt to resolve a problem
What I got were a few people who had a genuine concern re things like the confusion re "activity" but in the main this site is made up of a lot of people who either don't understand English or are heavily into self flagellation. Never have I read so many self opinionated comments
Thanks for the ride It was truly illuminating. And now I must unsubscribe

There would be quite a few people here who have sympathized with your plight, possibly regardless of their opinion on where the fault lies. But the general tone of your postings appears to have been that you expected greater support and action. To question people's comprehension of the English language because they did not support you is a little off.

If you do decide to stay then there is a wealth of information and support to be found here. The overwhelming majority of postings here are not opinionated but certainly are the result of a great deal of travel experience. To a casual observer or someone who comes here with an agenda then this may not appear to be the case and we may seem an odd group that complains about the smallest of things. However, that's often the result of living in a wealthy country where we don't have to worry about the availability of running water, food, power and J lounges being open over the Christmas holidays. Ok, skip that last one.

 

[cove]

Just make sure all your friends know about the Qantas activity rules and something good will have come from 14 pages of posts.

 

[legroom]

.....As my Grandfather would say " you are now a sadder but wiser man"

GPH

I have sincere doubts if the OP conforms to your grandfather's wisdom from what I have seen thus far: refusal to admit own (self inflicted) errors of ignorance, scornful dismissal of helpful advice on how to avoid the same mistake in the future, disrespectful smearing of others as 'unable to read English'.

As far as I'm concerned, the fewer members of this calibre on this forum, the better it will be.

If the OP had been knowledgeable, he would not have committed this schoolboy error of not reading and following the T & C.

As he is evidently not, he is in no position to heap scorn onto those who had freely and voluntarily given him advice.

He should graciously accept that he was indeed in ignorance of the rules and move on, notching up another 'life experience'.

Take it or Leave it, but please reserve your scornful disrespect for none other than (..... )*


*: don't want to be moderated


PS: how was my English ?

edit: as per Happy Trails, the good teacher

 

[Happy Trails]

PS: how was my English ?

"He should graciously accept that he was indeed in ignorant of the rules and move on,"
Edit: And it's "p.s."

Well, you did ask.

 

[footy99]

Basically your points expire if their value doesn't change in 18 months (excluding family transfers). That's it. That's all you need to know.

The "last activity" date listed on the site also includes classic award flights paid for by someone else's points, which is a point of confusion because those flights don't affect your points. So unfortunately the month listed there isn't always reliable. In those cases, you actually have to go down through your activity to the last positive or negative number in the points column and add 18 months, which isn't ideal.

I'm not sure what Qantas does about that. You'll presumably confuse just as many people by not including flights they've taken as activity, even if they don't affect their points balance/expiry.

But for all new members, all you need to know about this is your total points need to change, positively or negatively, at least once every 18 months, by any means other than family transfer, to avoid expiring.

 

[medhead]

The relevant section of the T&C's has been posted several times in this thread now, I'm not going to waste my time posting it again seeing as you seem incapable of reading or understanding it. How about you call up Qantas and tell them that in your opinion you should get the points back, and see how far you get.

And you seem incapable of reading and understanding the info Moody has posted. Impasse!