Qantas Business Class - No meal for Row 3

[Red Roo]

As some of our most frequent flyers, we really appreciate feedback we get from AFF members and ensure it gets back to the relevant team at Qantas. We have been in contact with Sambo and do apologise that the level of service was not up to standard.

Cheers,
Red Roo

 

[jetlagger]

As some of our most frequent flyers, we really appreciate feedback we get from AFF members and ensure it gets back to the relevant team at Qantas. We have been in contact with Sambo and do apologise that the level of service was not up to standard.

Cheers,
Red Roo

Dear Red Roo.... I am requesting for an OpUp on my next QFi flight.. Can you please send my details to the relevant team for action in advance...

On a more appreciative note..
Thanks for all your ongoing commitment & support to all here on AFF.
Your positive feedback & contributions are always well received.
Cheers,
jl

 

[N860CR]

RedRoo, can you please explain why there are so many posts here stating how bad the service or whatever was and that customer care did absolutely nothing... However after you intervene all of a sudden the issue is resolved.

Is it fair that somebody should have to make a complaint through the correct channels, be fobbed off and then complain in public before something is done? For every 1 complaint on AFF there are 1000 not.

Maybe it's time somebody goes through customer care and fixes it properly.

 

[LovemyCC]

This is a perfect case study for customer service training. So many things went wrong, one thing snowballs into major problem. Its a culture any company need to develop from day 1, that customers need to be treated like you would like to be treated. Very simple but easily forgotten when you have a bad day. I tell my employees if you have a bad day, take a 2 mins breather and return with a clearer head. Remembering we need customers more than customers need us.