Hi - I have been emailing Velocity for over 6 months over points that should have been accumulating from a partner service. They say they can see that I should have accumulated points - ie they are admitting the fault is with them - but still no action. It is now at the point where they don't reply to my enquiries.
I think 6mths is more than enough. How can I escalate this? Is there a complaints body or ombudsman etc I can take this to? Clearly Velocity are no longer listening so I don't see the point of continuing to argue with them.
Thanks.
I think 6mths is more than enough. How can I escalate this? Is there a complaints body or ombudsman etc I can take this to? Clearly Velocity are no longer listening so I don't see the point of continuing to argue with them.
Thanks.