Must say, I had the best J service EVER, on one of the shortest flights.
Flew VA 252 Sat 6/7/13.
Was offered the usual preflight drinks, greeted by name, offered paper, order taken before takeoff for Breakfast. I just took the oats, as I dont usually eat breakfast. The CS Kim, was absolutely spot on with his service. perfect service. On landing he came to me, again, speaking to me by name, reminded me as a platinum, I had access to the lounge on arrival. He really has set the benchmark for all crew to folow. He was damn good
Flew VA319 same day, same polished service, although not as great as Kim, the CS (Hope was her name) was very professional, and I could not fault anything at all about the flight. Again, she mentioned my Platinum status, and personally thanked me for flying with them.
Also as a side note, 8 flights this week, and 5 of those in J, every flight has been spot on time, or early arrival.
Whoever has given the VA staff a motivational speech and retrainning, I need your number. If you can make my staff so polished and professional I want you lol