Welcome Email From The Trafalgar

[Princess Fiona]

I recently made a booking at The Trafalgar and received the following email from them today:

"We are delighted that you will be staying with us and I personally want to ensure all arrangements are in place for you, prior to your arrival.

The Trafalgar Hotel is a unique property in the Hilton portfolio and the only unbranded Hilton in the world, therefore, instead of looking for the usual Hilton logo, the blue “H”, please look out for the Union Jack flags on the south side of Trafalgar Square for identification of our location.

As a valued HHonors member, we are committed to delivering the highest quality of service to you and to provide you with a most unique and unforgettable experience in our Hotel. Therefore, we will be grateful should you wish to let us know of any special requirement you may have, so that we may deliver it according to your full enjoyment.

As to provide you with a flawless experience, we would appreciate if you could kindly inform us on some important aspects of your journey:
ü Your arrival time and if assistance with transportation is required;
ü Any specific dietary requirements;
ü Are you celebrating a special occasion;
ü Bed type preference

We look very much forward to welcoming you to the Trafalgar Hotel and please do not hesitate to contact me or any of my Guest Service team
Best Regards"

(I have edited out some personal details and contact numbers etc but it is from the Head Concierge)
I'm easily won over but I have to say I was impressed
This is the first time I have ever received an email like this from any Hilton property.
This will be my 4th visit to The Trafalgar and hopefully it will be a pleasant stay.

I wonder if anyone else has had similar welcome emails from individual Hilton Properties? I think it is a great idea (provided of course that the hotel actually delivers on benefits).

 

[Hvr]

I had a welcoming email from Denver Downtown Hilton Garden Inn. It was the only one of the 15 different Hilton brand hotels I stayed in whilst in the USA during May.

They delivered on their promise and I provided feedback expressing my satisfaction.

Should be done more often in my opinion.

 

[Deleted member 29185]

I wonder if anyone else has had similar welcome emails from individual Hilton Properties? I think it is a great idea (provided of course that the hotel actually delivers on benefits).

I concur and no, I've never received such an email but I think just recently others were stating they have.

I'm also impressed and I hope you have an AdFab stay Princess!

 

[leemin]

When does your stay start Fiona?

I'm booked at The Trafalgar in September. No welcome like that at this point, but they did answer a query I had about room capacity very quickly.

 

[JessicaTam]

I received the following before my AUH stay:

Dear Ms. JessicaTam,

Thank you for choosing the Hilton Abu Dhabi for your visit to Abu Dhabi.

In our efforts to ensure a smooth and hassle-free arrival, we would like to offer you our assistance in organizing your arrival.

Kindly email us your travel itinerary in order for us to prepare your room & special requirements to ensure a smooth check in experience.

Should you require an airport pick-up, please let us know and we can book it accordingly.
The cost for a Limousine car from Abu Dhabi airport to Hilton Abu Dhabi is 140 Dirhams and can be charged to your room upon arrival.
The cost for a Limousine car from Dubai airport to Hilton Abu Dhabi is 400 Dirhams and can be charged to your room upon arrival as well.

Ms. JessicaTam , as our valuable Hilton Honors member, your comfort and satisfaction is our utmost priority, so please let us know if there is anything else that we could further assist you with.

We wish you a safe onward journey and I look forward to personally welcome you to Hilton Abu Dhabi.


Kind regards,

I have also received a thank you email:

Dear Ms. JessicaTam,

Thank you for choosing to stay at the Hilton Abu Dhabi in your most recent visit to our lovely city.

I do hope you had a smooth comfortable trip and have arrived safely to your next destination.

Ms. JessicaTam as our valuable Hilton Honors Diamond guest, your comfort and satisfaction is our utmost priority.

As the Executive Floor Manager my aim is to provide the highest level of service, so please let me know how your stay was with us and if you were fully satisfied with our service and our facilities.

Once again, thank you very much for your loyalty and support to the Hilton Abu Dhabi and the Hilton Family of Brands and we are very much looking forward to welcome you very soon.

Look forward to hear from you.

Kind regards,

Very impressed.

 

[asg29e]

I recently made a booking at The Trafalgar and received the following email from them today:

"We are delighted that you will be staying with us and I personally want to ensure all arrangements are in place for you, prior to your arrival.

The Trafalgar Hotel is a unique property in the Hilton portfolio and the only unbranded Hilton in the world, therefore, instead of looking for the usual Hilton logo, the blue “H”, please look out for the Union Jack flags on the south side of Trafalgar Square for identification of our location.

As a valued HHonors member, we are committed to delivering the highest quality of service to you and to provide you with a most unique and unforgettable experience in our Hotel. Therefore, we will be grateful should you wish to let us know of any special requirement you may have, so that we may deliver it according to your full enjoyment.

As to provide you with a flawless experience, we would appreciate if you could kindly inform us on some important aspects of your journey:
ü Your arrival time and if assistance with transportation is required;
ü Any specific dietary requirements;
ü Are you celebrating a special occasion;
ü Bed type preference

We look very much forward to welcoming you to the Trafalgar Hotel and please do not hesitate to contact me or any of my Guest Service team
Best Regards"

(I have edited out some personal details and contact numbers etc but it is from the Head Concierge)
I'm easily won over but I have to say I was impressed
This is the first time I have ever received an email like this from any Hilton property.
This will be my 4th visit to The Trafalgar and hopefully it will be a pleasant stay.

I wonder if anyone else has had similar welcome emails from individual Hilton Properties? I think it is a great idea (provided of course that the hotel actually delivers on benefits).

When is your stay Princess Fiona? I have a stay coming up at the Trafalgar next weekend (16-19th)and no such email for me. Maybe your diamond status helps?

 

[tuapekastar]

I wonder if anyone else has had similar welcome emails from individual Hilton Properties? I think it is a great idea (provided of course that the hotel actually delivers on benefits).

No, but I've had emails warning me off! :shock:

 

[Ewing]

I wonder if anyone else has had similar welcome emails from individual Hilton Properties? I think it is a great idea (provided of course that the hotel actually delivers on benefits).

Yep. Sydney, and a few others.

eg:

Dear Mr Ewing,

I am delighted that you have selected the Hilton Sydney on your forth coming stay.

On behalf of the concierge team at the Sydney Hilton, I extend you a very warm welcome and trust your stay with us will be both enjoyable and comfortable.

At the Sydney Hilton, we promise to serve you better. We want to be attentive and sensitive to your needs. We also seek to be innovative in meeting and also exceeding your expectations.

If we can offer any assistance at all with activities to see whilst in Sydney, tickets to events, day tours, restaurant bookings and private transfer to and from the hotel please let us know so that we can help you get the utmost enjoyment out of your stay.

 

[Flashback]

I recently made a booking at The Trafalgar and received the following email from them today:

"We are delighted that you will be staying with us and I personally want to ensure all arrangements are in place for you, prior to your arrival.

The Trafalgar Hotel is a unique property in the Hilton portfolio and the only unbranded Hilton in the world, therefore, instead of looking for the usual Hilton logo, the blue “H”, please look out for the Union Jack flags on the south side of Trafalgar Square for identification of our location.

As a valued HHonors member, we are committed to delivering the highest quality of service to you and to provide you with a most unique and unforgettable experience in our Hotel. Therefore, we will be grateful should you wish to let us know of any special requirement you may have, so that we may deliver it according to your full enjoyment.

As to provide you with a flawless experience, we would appreciate if you could kindly inform us on some important aspects of your journey:
ü Your arrival time and if assistance with transportation is required;
ü Any specific dietary requirements;
ü Are you celebrating a special occasion;
ü Bed type preference

We look very much forward to welcoming you to the Trafalgar Hotel and please do not hesitate to contact me or any of my Guest Service team
Best Regards"

(I have edited out some personal details and contact numbers etc but it is from the Head Concierge)
I'm easily won over but I have to say I was impressed
This is the first time I have ever received an email like this from any Hilton property.
This will be my 4th visit to The Trafalgar and hopefully it will be a pleasant stay.

I wonder if anyone else has had similar welcome emails from individual Hilton Properties? I think it is a great idea (provided of course that the hotel actually delivers on benefits).

I've had for a few, can't remember them all... but off the top of my head DoubleTree by Hilton Istanbul Old Town, Hilton Prague Old Town.

 

[Princess Fiona]

When does your stay start Fiona?

I'm booked at The Trafalgar in September. No welcome like that at this point, but they did answer a query I had about room capacity very quickly.

I'm there from 23rd -27th Sep. I have never received any emails from them on previous stays, most recently March.
Haven't replied yet but will do requesting a specific room type and see what happens

 

[Flashback]

I'm there from 23rd -27th Sep. I have never received any emails from them on previous stays, most recently March.
Haven't replied yet but will do requesting a specific room type and see what happens

I get back to London just in time then :mrgreen: Paging Mal for the Sep drinks thread.

 

[Mal]

I get back to London just in time then :mrgreen: Paging Mal for the Sep drinks thread.

You paged! I'm sure my arm can be twisted. Haha.

 

[Princess Fiona]

I get back to London just in time then :mrgreen: Paging Mal for the Sep drinks thread.

Fab

I'll mark it in the diary

 

[Flashback]

You paged! I'm sure my arm can be twisted. Haha.

I guess I could...................... what date suits PF?

 

[leemin]

I'm there from 23rd -27th Sep. I have never received any emails from them on previous stays, most recently March.
Haven't replied yet but will do requesting a specific room type and see what happens

Haha. I'll see you there! I'm booked 22nd-26th Sep.

 

[Flashback]

And here we go: http://www.australianfrequentflyer....-2013/lon-drinks-dinner-night-tues-51336.html