Don't you get it - its a choice you make. If you do not like the QF frequent flyer program - try another one - then post us the difference. Qantas continues to provide a product in relation to their ff program - learn how to use it to your advantage. I am continually amazed about the expectations put upon a private business - especially Qantas - it is their program - they set the rules. Try flying some of the other airlines across the world and see how you are treated.
Oh I get it alright.....
For the record, its a choice I MADE 11 years ago, based on the representations Qantas made at the time. I certainly wouldn't be making the same decision today as the current program is NOTHING like it used to be.
QF advertise a product but IMHO
DO NOT provide that product. Priority Boarding? Priority Luggage?
What more do you suggest I do to use the program to my advantage when everything is stacked against us? FTR, I do not use my points for Y redemptions, but the better value rewards are few and far between and will only get more and more difficult as QF continue to "enhance" the program. As an example, I booked a JASA early April for 120,000 points and a co-payment of $654. The same JASA today (slightly different times, but the same route and fare (U) class) costs the same 120,000 points and $930 or 45% more cash. WHY????? Whats changed to justify this extortionate increase other than greed? The outright cash fare hasn't increased, let alone by 45%!!!
It is QF's program, they set the rules and are free to change them as they see fit, including terminating the program for no other reason than "because they want to". I accept that is not likely, but according to their T&C's, its possible. They are also the final arbiter in any dispute and have no issue with ignoring their own T&C's, logic or reason. They are their own Judge, Jury and Executioner and that is just unacceptable.
You can be amazed by my expectations as much as you like, but my expectations are limited to what QF publish my expectations ought to be. I just want what it says on the box. No more, no less. For the record, I'm treated FAR better by AA and CX than I am by QF.
Slightly OT, but an article in the Jan/Feb edition of Australian Aviation magazine titled
Meeting Expectations just about sums up the Qantas situation for me, so much so, that I sent a copy of it to Customer Care.
The main points were:
- Predictability and product consistency are what passengers want, i.e.: passengers like it when they know what they are going to get,
- Infrequent flyers notice when their experience doesn't match the glossy PR shots online, and,
- Consistency of product makes for customers whose expectations are met, almost regardless of whether that product is good or bad.
Qantas can continue to push the boundaries of customer loyalty at its peril.