As a treat to myself, I booked into the Formule 1 for a relaxing time. When I arrived at the hotel, there was an envelope addressed to me.
The contents basically read:
- We are overbooked due to a football event.
- We apologise.
- We have arranged alternative accommodation for you at our partner hotel, the Sofitel down the road.
The Sofitel was approximately 1 mile away. Checked into the Sofitel, and was welcomed as a valued guest of Accor. Stay there was adequate. I did see that the minibar prices of drinks was much higher than the Formule 1 vending machines.
How much compensation should I ask for? Should I request my original rate back, or should I ask them for additional money (they don't award A-Club points) to cover the inconvenience? Should I also ask for the difference in minibar costs?
The contents basically read:
- We are overbooked due to a football event.
- We apologise.
- We have arranged alternative accommodation for you at our partner hotel, the Sofitel down the road.
The Sofitel was approximately 1 mile away. Checked into the Sofitel, and was welcomed as a valued guest of Accor. Stay there was adequate. I did see that the minibar prices of drinks was much higher than the Formule 1 vending machines.
How much compensation should I ask for? Should I request my original rate back, or should I ask them for additional money (they don't award A-Club points) to cover the inconvenience? Should I also ask for the difference in minibar costs?