How long does VA generally take respond to website originated complaints?

[ms1]

Does anyone know how long VA generally take to respond to complaints through their website? The site mentioned up to 21 days but said priority would be given to status members. (I'm a platinum member).

 

[lovestotravel]

Re: Virgin Australia Business Class Catering - Service, Meal times, Menus

1-2 days for Platinum members

 

[ms1]

Re: Virgin Australia Business Class Catering - Service, Meal times, Menus

Well a week and counting for me!

 

[Moopere]

Re: Virgin Australia Business Class Catering - Service, Meal times, Menus

Does anyone know how long VA generally take to respond to complaints through their website? The site mentioned up to 21 days but said priority would be given to status members. (I'm a platinum member).

I've got no status and it did take about the 21 days.... Ringing the GCC and complaining / finding a supervisor has proven better for me.

 

[robd]

Re: Virgin Australia Business Class Catering - Service, Meal times, Menus

I waited about 4 weeks and then phoned them. It was resolved a couple of days after that. My status is gold.

 

[Major]

Re: Virgin Australia Business Class Catering - Service, Meal times, Menus

I submitted several claims for missing Hertz points but after 3 months still nothing so I sent in complaint via Velocity site. Received a reply in about a week to say they were looking into it and it was resolved after another 2 weeks. Correct points posted.
If you haven't heard by next week I would phone