Jetstar Entire flight (160 bags) left behind. Is this Common?

[Skiwi66]

I recently (22nd April) flew Melbourne to Hobart on JQ705 for a 10 day holiday with the family. On check in we noticed numerous piles of baggage under flight numbers around the wall of the terminal. The check in staff confirmed a luggage belt failure but said "don't worry - your bags will still be on the flight".

On arrival in Hobart the whole flight waited for 20 minutes watching an empty carousel until the Jetstar staff plucked up the courage to announce that all bags were still in Melbourne. It must have taken a couple of hours for them to go through every passenger to collect details for delivery of bags.

The bags arrived the next morning (we had to collect as we were travelling in a campervan and had no address we could provide for delivery - bye bye to day 1 of the holiday).

The most annoying point is that Jetstar clearly knew they had left without the bags. Why not utilise the time in the air to collect passenger details so people could at least get out of Hobart airport straight away. To me this is commonsense and basic honesty up front.

I'm certainly putting Jetstar at the bottom of the list for all our company travel (OK maybe still above Tiger which we don't use at all).

Is this a common occurence on Jetstar? Will they claim that they needed to avoid upsetting passengers in the air as logical reason not to preadvise?

 

[TheInsider]

The bags arrived the next morning (we had to collect as we were travelling in a campervan and had no address we could provide for delivery - bye bye to day 1 of the holiday).

The most annoying point is that Jetstar clearly knew they had left without the bags. Why not utilise the time in the air to collect passenger details so people could at least get out of Hobart airport straight away. To me this is commonsense and basic honesty up front.

Because cabin crew don't get paid nor are trained in baggage services, for them to do baggage services work, they would need company approval, company training, union approval and then would have to be willing to do that job.

I'm certainly putting Jetstar at the bottom of the list for all our company travel (OK maybe still above Tiger which we don't use at all).

I'd do that to QF as well, as QF MEL had the same issue that day.

Is this a common occurence on Jetstar? Will they claim that they needed to avoid upsetting passengers in the air as logical reason not to preadvise?

Cabin crew wouldn't know if bags are loaded on to the flight or not, also would make sense to not make an announcement in the air especially with the type of passenger JQ market to.

 

[odysseus]

Have to say it's not common otherwise you'd hear complaints a lot more often. Plus it's still extra hassle and cost for the airline to do as happened in your case and chase people up/deliver after the event, so there's no benefit to doing that unless there's a good reason for it that overrides the extra cost.

 

[jsd]

The most annoying point is that Jetstar clearly knew they had left without the bags. Why not utilise the time in the air to collect passenger details so people could at least get out of Hobart airport straight away. To me this is commonsense and basic honesty up front.

Jetstar may have known, but the ground handlers at Hobart didn't...

From what I've heard the ground handlers (Outsourced in HBA to Airtrade or AGS, It's one of the two) were unaware that the plane had not been loaded in MEL opened they cargo door, they then went and told the terminal staff that had to deal with the resulting poo-storm.

Its certainly not a regular occurrence, at least not in HBA anyway...

 

[jb747]

New system. On average, the luggage that goes in each direction would be the same, so imagine the weight saving to be had by just leaving all bags at the departure point, and simply moving them from check in to pick up. Arriving passengers just take whatever bag comes to hand.

 

[TheInsider]

New system. On average, the luggage that goes in each direction would be the same, so imagine the weight saving to be had by just leaving all bags at the departure point, and simply moving them from check in to pick up. Arriving passengers just take whatever bag comes to hand.

What do you mean? Don't make the bags go through the baggage system?

 

[ausi ski bum]

It has happened to me several times flying into Canberra flying Qantas and once to NZ on Air NZ

Never had an issue with Jet*

Its wierd that they leave an entire flights luggage, mine were tagged Priority yet they stayed behind with the rest.

 

[jb747]

What do you mean? Don't make the bags go through the baggage system?

Leave all luggage behind. Always. Passengers take whatever bag appeals from the baggage carousel.... Surprised Ryanair haven't thought of it.....

 

[Nigelinoz]

Leave all luggage behind. Always. Passengers take whatever bag appeals from the baggage carousel.... Surprised Ryanair haven't thought of it.....

Geez I hope Michael O'leary isn't an AFF member or you may just have given him the next Ryanair cost saving idea:!::mrgreen::mrgreen:

 

[serfty]

I reckon jb747's thinking of the fuel and weight savings ...

 

[NM]

I reckon jb747's thinking of the fuel and weight savings ...

And the reduction in damages claims etc

 

[odysseus]

Leave all luggage behind. Always. Passengers take whatever bag appeals from the baggage carousel.... Surprised Ryanair haven't thought of it.....

You can even sell it as the 21st century version of the mystery flight: "Mystery baggage."

 

[jb747]

Weight savings. Wouldn't need to load or unload, so you don't need handlers at all. You could do away with the whole baggage system.

And think of how your wife would pack if a) she knew she was never going to see it again and b) she knew someone else would end up wearing it. Huge fun for all.

 

[medhead]

Weight savings. Wouldn't need to load or unload, so you don't need handlers at all. You could do away with the whole baggage system.
.

You'd still need a conveyor to go out the back, around to baggage claim and then dump the bags onto a big heap. I suppose SYD, MEL and ADL could just have a series of chutes.

 

[serfty]

You'd still need a conveyor to go out the back, around to baggage claim and then dump the bags onto a big heap. I suppose SYD, MEL and ADL could just have a series of chutes.

No the conveyors would route the baggage directly from the check-in counters to the arrivals baggage carousels.

 

[medhead]

No the conveyors would route the baggage directly from the check-in counters to the arrivals baggage carousels.

Oh, that is civilised. I was picturing something like an ore stockpile in the baggage claim hall. Then they can remove the carousels and save all that space. Or put in more retail outlets.

 

[jb747]

Oh, that is civilised. I was picturing something like an ore stockpile in the baggage claim hall. Then they can remove the carousels and save all that space. Or put in more retail outlets.

Hadn't thought of that. Excellent idea. You could go 'baggage mining'.

 

[docjames]

Hadn't thought of that. Excellent idea. You could go 'baggage mining'.

There's a $20 fee for that.....

 

[mango]

When I flew SYD-BNE-BDB my baggage was also missing. No compensation, no excuse, nothing!