Surcharges have become a nice way for businesses to increase profits without increasing prices.
Prepaid my hotel stay in Mackay on the weekend with Wotif. They have a booking fee and a 3.5% Amex surcharge. :shock: Anyway purchased from the hotel internet access for 2 nights and the cost came to $10. Checked out on Sunday and paid with my Amex.
Manager: There is a 3.5% surcharge on Amex
Me: No problem
Manager: (looks around for calculator)
Me: Surcharge is 35 cents
Manager: (Looks at me)
Me: Yes surcharge is really 35 cents. Trust me.
Manager: Spends the next 5 minutes trying to enter surcharge separately on invoice while there was 3-4 people waiting behind me.
I wonder if the 35 cents was worth spending 5 minutes sorting it out?
If it is really bothering you that much, I will gladly come over and take away the massive pile of change from you free of charge.