How does Accor treat you as an Elite guest?

[DC3]

I really dislike those vegan slices they often give as welcome amenities.

Probably go over well with vegans.

 

[TheCollecter]

Probably go over well with vegans.

That’s why they get you to fill out preferences before your stay… or is it?

My only real preference I’ve filled out with Accor is “no sugar”. But as Gold they excitedly hand me a small milk chocolate bar (55% sugar) at check in

Intercontinental Sydney manager emailed me personally before my last stay with a list of what they could offer as free extras… all I requested was no sugar and no decaf coffee… half way thru my stay I came home one nite to a chocolate cake and 8 decaf coffee pods waiting for me

 

[Holiday.with.Ken]

That’s why they get you to fill out preferences before your stay… or is it?

My only real preference I’ve filled out with Accor is “no sugar”. But as Gold they excitedly hand me a small milk chocolate bar (55% sugar) at check in

Intercontinental Sydney manager emailed me personally before my last stay with a list of what they could offer as free extras… all I requested was no sugar and no decaf coffee… half way thru my stay I came home one nite to a chocolate cake and 8 decaf coffee pods waiting for me

Sofitel Wentworth? The room rates is much lower than Intercontinental Sydney?

 

[markis10]

Sofitel Wentworth? The room rates is much lower than Intercontinental Sydney?

Not on any given day, especially when utilising Ambassor certs

 

[million_thanas1968]

Property: Sofitel Melbourne on Collins
Status: Explorer+ Platinum
Room booked: Superior 1 King Bed
Room upgraded/type: +4 to Prestige Suite
Rate: Accor HERA rate @ $403AUD/night. Accor member flex rate at time of booking was $350.55AUD/night.
Early check in/late out: Yes, room was available at 1025
Free internet: Yes
Free breakfast: Yes, but did not partake.
Welcome drink: Yes, but did not redeem.
Welcome amenity: Fruit and macarons.
Recommend: Consistent ambience and vibes from lobby to room. Great interior and exterior views.

Comments: One-night stay, convenient location and a short walk to my evening appointment. Had $100 USD property credit and $100 Amex statement credit to burn which we used on in-room dining and at the Atrium Bar.

Check-in was quick and simple. All my preferences were noted, they had my checkout time on file, and I asked for a wake-up call which came through as expected. Strangely, Lily at check-in couldn't give me an exact AUD figure for the property credit, only saying it was roughly $140. In my experience the property credit doesn't fluctuate much, so it was odd not to have a firm number upfront. Glad it was confirmed at checkout.

The room is quite expansive and the views are wonderful. Not detracting from my experience, but personally I would have liked a larger bathroom with an enclosed shower, and portable speakers (Sofitels/Fairmonts in Cambodia and Vietnam have Marshall speakers for use).

In-room dining was delivered within a reasonable timeframe and really enjoyable. Food at the Atrium Bar was okay; it was quiet when we went, however service was slow. We waited 15 minutes for still water after our food arrived, despite having ordered it together.

My own oversight where I forgot to inform the front desk about a preferred turndown time led to the housekeeping team entering around 20:28 while I was on a call with the lights off. I didn't hear their knocks and I likely surprised them when they entered. Turndown included a bottle of water, chocolates, filled ice bucket, and the lighting was adjusted, though I noticed the bed wasn't actually turned down and slippers weren't set out beside it.

No breakfast box was mentioned or offered at checkout although I had it noted on file. Not sure if that's something they provide here, though it didn't matter as I had a big breakfast at the QF Flounge anyway.

Didn't have time to visit the club lounge, however the two young gentlemen there were excellent and very professional. I had a letter that needed to be sent that the team were more than happy to cover the cost for, unlike my other experiences sending letters at overseas properties.

Overall a perfect but short stay, no complaints really.

Prestige Suite:

 

[Ansett Nostalgic]

Sofitel Singapore would only give late check out at 1pm for an ALL Gold recently. Seems a bit underwhelming.

 

[Daver6]

Sofitel Singapore would only give late check out at 1pm for an ALL Gold recently. Seems a bit underwhelming.

They're generally a bit stingy even for plats.

 

[Comoman]

Sofitel Singapore would only give late check out at 1pm for an ALL Gold recently. Seems a bit underwhelming.

IMO the whole hotel is underwhelming. Had a very disappointing stay there recently - much better Accor options in Singapore. I'm currently in one of them

 

[Flyfrequently]

Property: Sofitel Melbourne on Collins
Status: Explorer+ Platinum
Room booked: Superior 1 King Bed
Room upgraded/type: +4 to Prestige Suite
Rate: Accor HERA rate @ $403AUD/night. Accor member flex rate at time of booking was $350.55AUD/night.

Comments: One-night stay, convenient location and a short walk to my evening appointment. Had $100 USD property credit and $100 Amex statement credit to burn which we used on in-room dining and at the Atrium Bar.

Check-in was quick and simple. All my preferences were noted, they had my checkout time on file, and I asked for a wake-up call which came through as expected. Strangely, Lily at check-in couldn't give me an exact AUD figure for the property credit, only saying it was roughly $140. In my experience the property credit doesn't fluctuate much, so it was odd not to have a firm number upfront. Glad it was confirmed at checkout.

Your experience at checkout re USD 100 credit being applied was better than mine at SO/Auckland @million_thanas1968 .
Staff x2 had great trouble trying to work out whether to multiply or divide to get NZD !
Operations Manager came out as did the Currency Conversion App.

 

[DC3]

Staff x2 had great trouble trying to work out whether to multiply or divide to get NZD

 

[Sprucegoose]

Sofitel Singapore would only give late check out at 1pm for an ALL Gold recently. Seems a bit underwhelming.

That's not bad given Plats get 2pm usually

 

[RooFlyer]

It is definitely worth reserving a room with a balcony, especially in warmer months.

Finally getting around to booking the 25hours hotel at Gare du Nord. Why do you recommend a balcony, esp warmer months? Is the aircon inadequate?

The rooms without 'Paris view' I guess are internal-facing. They appear to have balconies.

 

[somebol]

Property: Novotel Suites München Parkstadt Schwabing
Status: Platinum Explorer
Rate: 850 EUR (3 nights)
Room booked: Superior Suite
Room upgraded/type: No
Early check in/late out: Not required, did not asked
Welcome drink: No, vouchers mysteriously disappeared from the app and front desk said no voucher = no drink
Welcome amenity: No
Recommend: Absolutely Not

This should have been an ibis. the bathrooms were exactly like ibis, tiniest possible.
Absolutely zero status recognition, did not get offered breakfast even on weekends. As mentioned denied welcome drinks as the vouchers went missing in the app.

Property: Novotel Madrid Center
Status: Platinum Explorer
Rate: 712 EUR (2 nights)
Room booked: Executive Room with queen-size bed and lounge area
Room upgraded/type: No
Early check in/late out: Asked for 1 hour late checkout & denied
Welcome drink: Yes
Welcome amenity: Yes, dip and crackers
Recommend: Not unless you have to be in the area

Again absolutely zero status recognition. Late checkout denied point blank.

 

[esseeeayeenn]

Finally getting around to booking the 25hours hotel at Gare du Nord. Why do you recommend a balcony, esp warmer months? Is the aircon inadequate?

The rooms without 'Paris view' I guess are internal-facing. They appear to have balconies.

The air conditioning is fine.
The balcony puts you out in lovely weather and in the ambience of the quarter.
The quartier can be a bit much at ground level. Too many people. Too many pickpockets. Too many cigarette sellers.
But from above it’s an exciting melange.

 

[jase05]

did not get offered breakfast even on weekends.

Isn’t that only a Diamond perk or has that changed?

 

[somebol]

Isn’t that only a Diamond perk or has that changed?

I might be wrong but I thought platinums got weekend breakfast outside Asia and diamonds got it everyday

 

[sudoer]

I might be wrong but I thought platinums got weekend breakfast outside Asia and diamonds got it everyday

No, outside Asia, Diamonds only get breakfast on weekends. Platinum doesn't get it at all (unless there's a lounge which serves breaky)

 

[markis10]

Guests of the hotel have designated floors that are undercover though

Hotel parking is on level 4 which has undercover parking for about 20 cars, the rest is outside as pictured, I was a guest when that picture was taken from my room and that was my car. Pretty much recreated it this week as once again I was travelling with a trailer. There is plenty of parking on lower levels usually for club visitors.

Hotel: Mercure Beconnen
Status: Accor+ Explorer Platinum
Room booked: Double Queen
Room upgrade: No
Rate: $240
Early Check-in : Not required
Late Check-out: Not required
Free Breakfast: Yes, very average, for some reason available searing was very reduced and many were sharing tables with what looked like a retirement home tour group, with the odd walker obstacle.
Free wifi: Yes
Welcome drink: Yes.

 

[Captain Halliday]

Isn’t that only a Diamond perk or has that changed?

I might be wrong but I thought platinums got weekend breakfast outside Asia and diamonds got it everyday

No, outside Asia, Diamonds only get breakfast on weekends. Platinum doesn't get it at all (unless there's a lounge which serves breaky)

Weekend breakfast is a published benefit for Platinum.



My last data point was a Novotel in Vienna in January where breakfast was included on weekends.

 

[MELso]

Weekend breakfast is a published benefit for Platinum.

View attachment 523760

My last data point was a Novotel in Vienna in January where breakfast was included on weekends.

That screengrab misses in the platinum column: "Only in Asia-Pacific hotels – except Georgia and Kazakhstan." And in the diamond column: "On weekends worldwide & every day in Asia Pacific only.

If you get it elsewhere, then lucky you!

ALL Accor – Benefits and status

all.accor.com

List of hotels with an Executive Lounge

List of hotels with an Executive Lounge

all.accor.com