Story of Qatar codeshare ticket desync and uncontactable customer service

[justinbrett]

You can laugh, but it may pay to actually read what I said/meant about 'embrace' (just a little up - #25). Joke's on you, I’m afraid.

You posted repeatedly against the VA/QR wet lease from the time it was announced, so I don't think anything that's been posted here has really shaped your opinion on it. It was baked in from the start, no matter what happened.

Yeah exactly what I said. Embrace the idea of something without actually using it yourself.

This arrangement was quite obviously a hack from the start, it didn’t take a genius to recognise that.

We’ve got a post by a professional up thread strongly advising not to book them and that there’s “technical issues galore” with them. I rest my case.

 

[elanshin]

I think in this specific instance it would be extremely stressful even for the most seasoned traveller. The pitifalls of VA here are actually completely unacceptable for the company they operate.

Rocking up to the airport and being told your ticket is cancelled and that a key strategic airline partner cant even get to the airline staff to sort out emergencies is going to cause significant amounts of stress.

I don't think this sequence of events is excusable regardless of how "teething issues" for VA/QR wetlease goes. This whole thing would be a non factor if VA had staff accessible to QR agents 24/7. If they had agents available, it would've been a few confused check in agents, a quick call or two and maybe a minor delay and everything would be solved.

 

[muppet]

I think in this specific instance it would be extremely stressful even for the most seasoned traveller. The pitifalls of VA here are actually completely unacceptable for the company they operate.

Rocking up to the airport and being told your ticket us cancelled and that a key strategic airline partner cant even get to the airline staff to sort out emergencies is going to cause significant amounts of stress.

I don't think this sequence of events is excusable regardless of how "teething issues" for VA/QR wetlease goes. This whole thing would be a non factor if VA had staff accessible to QR agents 24/7. A fe confused check in agents, a quick call or two and maybe a minor delay and everything would be solved.

Completely agreed. The whole downloading all the PNRs 72 hours out and creating a separate record in a separate system is a process designed to fail.

 

[RooFlyer]

Yeah exactly what I said. Embrace the idea of something without actually using it yourself.

Still blithely ignoring what I’m actually saying to make your point. As usual.

We’ve got a post by a professional up thread strongly advising not to book them and that there’s “technical issues galore” with them. I rest my case.

I accept and respect that advice from the professional and yet tens of thousands of people manage to get to Doha and back okay. Go figure.

As for technical issues, sure. But ticketing technical issues are hardly unique in the aviation world. Look at Qantas and its happily having its customers tickets cancelled when it failed to re-ticket tickets after a change by a partner. People rocking up to the airport unaware that their ticket had been cancelled and no resolution available - just like in the example given in this thread. (Note, @elanshin . )

All unacceptable - but your singling out of the wet lease issues and grasping at advice given in this thread when you’ve been critical of the arrangement from the announcement isn’t credible. it was always a bad idea and always going to go badly from your perspective. But the Black Knight will carry on, I’m sure.

 

[RooFlyer]

I think I’ve heard about maybe 20 or so issues (not exclusively only from September, too), so can it REALLY be called a cluster?

Only when it involves VA/QR !

 

[elanshin]

As for technical issues, sure. But ticketing technical issues are hardly unique in the aviation world. Look at Qantas and its happily having its customers tickets cancelled when it failed to re-ticket tickets after a change by a partner. People rocking up to the airport unaware that their ticket had been cancelled and no resolution available - just like in the example given in this thread. (Note, @elanshin . )

All unacceptable - but your singling out of the wet lease issues and grasping at advice given in this thread when you’ve been critical of the arrangement from the announcement isn’t credible. it was always a bad idea and always going to go badly from your perspective. But the Black Knight will carry on, I’m sure.

I agree on most of this. The single point that I read that I'm finding problems with is that VA doesn't have support agents (even if its not accessible to the public) that is available 24/7 for other airlines to contact to resolve issues.

I don't have a problem with anything else specifically.

If they had agents available to QR, then this article likely wouldn't even have existed. Some grumbles perhaps but nothing crazy.

And yes I'm aware that people show up to the airport having their e-tickets been cancelled. But I don't think there's been many situations where they can't reach the airline that issued them to find out what happened.

 

[justinbrett]

your singling out of the wet lease issues

It’s a thread discussing the wet lease issues….

grasping at advice given in this thread

I don’t need to grasp. It’s a pretty strong and credible warning not to book them. My opinion does not matter when we have objective professional advice telling people to steer clear. The load factor differential shows people are voting with their feet.

you’ve been critical of the arrangement from the announcement isn’t credible. it was always a bad idea and always going to go badly from your perspective.

I’ll take that has a compliment. I have been consistent.

There is no equivalence with Qantas. We’re not talking about partner airline point redemptions - that’s a complete red herring (talk about grasping…). This is an airline operating its “own” flight, and we have to use that term loosely in this context. Even QF’s wet leases are no comparison as they are genuine QF routes sold as any other QF flight - even with QF bedding, catering and IFE, for better or worse.