Story of Qatar codeshare ticket desync and uncontactable customer service

[justinbrett]

You can laugh, but it may pay to actually read what I said/meant about 'embrace' (just a little up - #25). Joke's on you, I’m afraid.

You posted repeatedly against the VA/QR wet lease from the time it was announced, so I don't think anything that's been posted here has really shaped your opinion on it. It was baked in from the start, no matter what happened.

Yeah exactly what I said. Embrace the idea of something without actually using it yourself.

This arrangement was quite obviously a hack from the start, it didn’t take a genius to recognise that.

We’ve got a post by a professional up thread strongly advising not to book them and that there’s “technical issues galore” with them. I rest my case.

 

[elanshin]

I think in this specific instance it would be extremely stressful even for the most seasoned traveller. The pitifalls of VA here are actually completely unacceptable for the company they operate.

Rocking up to the airport and being told your ticket is cancelled and that a key strategic airline partner cant even get to the airline staff to sort out emergencies is going to cause significant amounts of stress.

I don't think this sequence of events is excusable regardless of how "teething issues" for VA/QR wetlease goes. This whole thing would be a non factor if VA had staff accessible to QR agents 24/7. If they had agents available, it would've been a few confused check in agents, a quick call or two and maybe a minor delay and everything would be solved.

 

[muppet]

I think in this specific instance it would be extremely stressful even for the most seasoned traveller. The pitifalls of VA here are actually completely unacceptable for the company they operate.

Rocking up to the airport and being told your ticket us cancelled and that a key strategic airline partner cant even get to the airline staff to sort out emergencies is going to cause significant amounts of stress.

I don't think this sequence of events is excusable regardless of how "teething issues" for VA/QR wetlease goes. This whole thing would be a non factor if VA had staff accessible to QR agents 24/7. A fe confused check in agents, a quick call or two and maybe a minor delay and everything would be solved.

Completely agreed. The whole downloading all the PNRs 72 hours out and creating a separate record in a separate system is a process designed to fail.