QF Platinum Recognition on flights

[The G'man]

I hope I don't sound like an elitist (I can assure I am not) however being a Platinum Qantas FF member (Emerald One World) for 10+ years I find it strange that when flying on QF flights there is no recognition by the cabin crew/flight services director (FSD) of your loyalty anymore. In previous years you would have the FSD personally come by and introduce himself/herself in the early stages of the flight, sometimes offering you a drink in advance of normal service or providing biz class headphones if flying in economy. The contrast I have found in my recent travels on both Emirates and CX (noting the Emerald status) was that the FSD would make a point of coming by to introduce themselves and to ensure you are always looked after - basically making you feel special (unlike QF!).

 

[elanshin]

I've found it to be hit or miss. Depends heavily on the crew. Some flights you don't get a whisper. On other flights i literally had the Y CSM chase me around the plane because I moved myself last minute. I could see him doing the rounds pause at my previous seat with a very perplexed look (as it was empty), ask the person next to it then disappear. 5mins later he came over to me and asked if I moved from that seat and introduced himself.

 

[RooFlyer]

WP is the new SG or NB, really.

 

[flyingfan]

I (P1) and my companions (platinum) rarely get a special welcome, domestic or international, Y or J. More often than not it'll be a quick 'Welcome back' upon boarding and then no special treatment at all.

 

[justinbrett]

I hope I don't sound like an elitist (I can assure I am not) however being a Platinum Qantas FF member (Emerald One World) for 10+ years I find it strange that when flying on QF flights there is no recognition by the cabin crew/flight services director (FSD) of your loyalty anymore. In previous years you would have the FSD personally come by and introduce himself/herself in the early stages of the flight, sometimes offering you a drink in advance of normal service or providing biz class headphones if flying in economy. The contrast I have found in my recent travels on both Emirates and CX (noting the Emerald status) was that the FSD would make a point of coming by to introduce themselves and to ensure you are always looked after - basically making you feel special (unlike QF!).

What route?

You won't get anything on domestic as there's just too many elites flying Y.

International Y, I've had a personal welcome on just about every flight in recent years.

International J it's much more discrete, usually will happen later in the flight - it's more of a chat than an offer (since you're in J, you don't need to be elite to ask for things).

On other airlines, EK Y, EK J no; QR Y yes, QR J - I don't recall, I don't think so. BA/AA/AY nothing.

Here's a thread discussing this.

Thread 'Personal greetings from the cabin manager - what can you (realistically) ask for?'

Jan 23, 2023

When you have status with the airline or alliance you're flying, you'll occasionally get a personal greeting from the Customer Service Manager (or purser/inflight service manager, depending on the airline) when flying in economy.

Usually this is a fairly standard greeting - they address you by name, welcome you on board, maybe mention how long the flight will take, and ask if there's anything they can do to make your flight more comfortable.

Now, obviously if I'm in economy, they could make my flight more comfortable by upgrading me. Clearly that's not going to happen, so I've never...

• Mattg
• Replies: 80
• Forum: Open Discussion

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[trippin_the_rift]

Put into perspective, as EK Plat, I receive no less than 3 personal 1 on 1 introductions on every flight. Even more in F.
In fact, a few weeks ago, on another airline where I'm a top-tier member, the captain came out to welcome me.

oneworld used to have service delivery standards whereby flights over 3hrs, SOP mandated sapphire/emerald were to receive special introductions.
Combination of no enforcement + "we are too busy to say hello to every elite" = some airlines give up

I'm a believer that you should fly with whoever consistently treats you the best.

 

[downgraded]

hope I don't sound like an elitist

Oh, but you do!

 

[justinbrett]

Put into perspective, as EK Plat, I receive no less than 3 personal 1 on 1 introductions on every flight. Even more in F.
In fact, a few weeks ago, on another airline where I'm a top-tier member, the captain came out to welcome me.

On my recent two EK flights in J, both times pax around me were welcomed and thanked for their EK WP status. I didn’t get one as a QF WP (even though my BP literally said “Skyrewards Plat”)

However my EK flight before that, about two years ago, I received a welcome in Y.

So unless there’s been a recent change to exclude QF, I think EK can join the consistently inconsistent club (much like their J service in general, IMO).

 

[Cessna 180]

Four sectors over yesterday and today. No greeting received or expected.
Per-syd points upgrade, the service was probably colder than the shorter economy legs. Polite and functional but no personal interaction.

Did a bit of international earlier in the year and don’t recall anything either. QF, CX and AY.

EK F leg was good, but still no mention of status.

I think it has disappeared since Covid.

 

[trippin_the_rift]

On my recent two EK flights in J, both times pax around me were welcomed and thanked for their EK WP status. I didn’t get one as a QF WP (even though my BP literally said “Skyrewards Plat”)

However my EK flight before that, about two years ago, I received a welcome in Y.

So unless there’s been a recent change to exclude QF, I think EK can join the consistently inconsistent club (much like their J service in general, IMO).

Status priority goes something like this...

EK VVIP
EK VIP
EK iO
EK Plat
QF CL
EK Gold
QF P1/Plat
EK Silver
QF Gold
QF Silver
EK Nothing
QF Nothing

 

[Per_Travels]

Status priority goes something like this...

EK VVIP
EK VIP
EK iO
EK Plat
QF CL
EK Gold
QF P1/Plat
EK Silver
QF Gold
QF Silver
EK Nothing
QF Nothing

I fly EK J monthly as a QF P1 and can't remember the last time at least two and often three people didn't come up to welcome me back (and at the end of the flight ask how it was). It always seems to be very consistently applied

 

[05flyer]

I’m often surprised to receive an at-seat welcome from the cabin manager on EK as QF silver (and usually sitting back in Y). I’ve noticed it’s tends to be when on an EK rather than QF code.