ALL Accor+ Explorer Membership Discussion

[markis10]

Accor Plus support is beyond abysmal.

If you know who to talk to it’s not, email to [email protected] marking attn Kathleen in the subject line, for clarification from the member relations team in Sydnet

 

[jc14]

Yes.

I allowed my paid A+ to expire first.

With no trips in the following month I just waited a few days before activating the Amex Plat Charge version.

How did you opt out of the auto renewal?

 

[Zanzaid]

How did you opt out of the auto renewal?

Log in to the AccorPlus website and go to your profile. On the right hand side will be the renewal details and a toggle to turn auto renew off.

 

[jc14]

Log in to the AccorPlus website and go to your profile. On the right hand side will be the renewal details and a toggle to turn auto renew off.

I’m probably in the wrong area but this is all I can see when I go to my profile

 

[Zanzaid]

I’m probably in the wrong area but this is all I can see when I go to my profile

It's a glitchy site so keep trying, maybe see if desktop mode gets it to show, it should look like this.

 

[million_thanas1968]

Apologies if I may have misunderstood the requalification criteria. It was my understanding that the hubbub surrounding the October 1st changes was that I would be reassessed come January 1st 2026?

Does that mean the app is showing that it is wrong or even if there are changes I would still get a year of Platinum?

Thanks

 

[elanshin]

Apologies if I may have misunderstood the requalification criteria. It was my understanding that the hubbub surrounding the October 1st changes was that I would be reassessed come January 1st 2026?

Does that mean the app is showing that it is wrong or even if there are changes I would still get a year of Platinum?

Thanks

View attachment 480200

The general feeling is that Accor couldn't figure out a simple way to reset all the status checking and such and just pushed all the status to end of 2026 so it resets at Jan 1 2027 instead.

 

[oz_mark]

Apologies if I may have misunderstood the requalification criteria. It was my understanding that the hubbub surrounding the October 1st changes was that I would be reassessed come January 1st 2026?

Does that mean the app is showing that it is wrong or even if there are changes I would still get a year of Platinum?

Thanks

As I understand it, if you had a renewal from Jan-Sep, then it got pushed out to the end of next year.
If you had an Oct - Dec renewal, then it will be renewed at the end of this year.