QANTAS Cyber Incident

[oz_mark]

Today's update ( https://www.qantas.com/au/en/support/information-for-customers-on-cyber-incident.html )

A potential cyber criminal has made contact, and we are currently working to validate this. As this is a criminal matter, we have engaged the Australian Federal Police and won’t be commenting any further on the details of the contact.

 

[I love to travel]

Today's update ( https://www.qantas.com/au/en/support/information-for-customers-on-cyber-incident.html )

So the only material difference I can see is that the cyber criminal has made contact with Qantas. Have to say almost finished the Chairmans Club book and it gives me no confidence that the customer will be put first in this situation - rather VH, the Board and the shareholders

 

[DejaBrew]

Today's update ( https://www.qantas.com/au/en/support/information-for-customers-on-cyber-incident.html )

I'm not going to be at all surprised if the "potential cyber criminal" is just some idiot who's decided to make a nuisance of themself. Of course, Qantas needs to take it seriously until they / the Fed Police can verify it as a false alarm.

 

[opusman]

Is anyone else getting sick of the term "cyber"? It's just normal white collar crime these days, it *all* involves computers and the internet. The word cyber is only used to make it seem like it's something unusual and "way out" that they couldn't possibly have prevented. Pure deflection.

 

[RooFlyer]

The original cybermen.

 

[opusman]

The original cybermen.

View attachment 456215

The one on the right looks like a cyber criminal to me.

 

[oz_mark]

Is anyone else getting sick of the term "cyber"? It's just normal white collar crime these days, it *all* involves computers and the internet. The word cyber is only used to make it seem like it's something unusual and "way out" that they couldn't possibly have prevented. Pure deflection.

For better or worse 'cyber security' is pretty much the industry standard term for it.

 

[DejaBrew]

Well, 100% of the household is now affected

 

[dairyfloss]

My wife and young son both seem to have avoided inclusion to this point… both are active accounts in the program (WP & SG), but neither interact with QF themselves

 

[Big John]

I've ended up changing my PIN (for what its worth !)

Probably won't add any meaningful security, but at least I have some peace of mind.

Now just waiting for compensation in points or the inevitable class action .

 

[kookaburra75]

I've ended up changing my PIN (for what its worth !)

Probably won't add any meaningful security, but at least I have some peace of mind.

Now just waiting for compensation in points or the inevitable class action .

I not worried about getting compensation. What I would like to see from Qantas is an announcement that they have commissioned an independent security review of their information systems, and they implement its recommendations. I don't need to know what they find, or not, just that they fix things properly.

 

[Flyfrequently]

Mr Flyfrequently has just received email from [email protected] acknowledging the change in his personal details..... he didn't, hasn't used his Mastercard in ages - coincidence???

 

[SeatBackForward]

it gives me no confidence that the customer will be put first in this situation - rather VH, the Board and the shareholders

They'll form a special committee, engage expensive consultants for a review and recommendations, prepare new policies, pat themselves on the back for covering their butts and get rewarded handsomely for avoiding any real consequences.

Just like HR is there to protect the business' interests (not the workers), risk management is to protect executives (not customers).

 

[ozflier]

Mr Flyfrequently has just received email from [email protected] acknowledging the change in his personal details..... he didn't, hasn't used his Mastercard in ages - coincidence???

I had this email also -I'm on the line to Qantas Money to check on what has been changed - none at my end . Recorded voice says long delays and to ring later but I am hanging on!

 

[Flyfrequently]

I had this email also -I'm on the line to Qantas Money to check on what has been changed - none at my end . Recorded voice says long delays and to ring later but I am hanging on!

Also on hold @ozflier so far 15 minutes with recording saying 20 minutes....

In his account in Notices, it says 7 July name change on account

Will update

 

[RooFlyer]

i’d be surprised if there was no consequence for management at least in respective say bonus payment.

after the Joyce fiasco, I’m pretty sure they put stronger metrics in place for the bonus appraisal which took into account customer experience or words to that effect.

i’ll be really surprised if the new chairman didn’t strongly take that into account. Whethet or not any damage is actually done to the 6 million or so, the experience certainly hasn’t been good.

 

[Hadun]

I not worried about getting compensation.

Only holding out for at least a number change at the bare minimum. Or is even that too much to expect?

 

[Flyfrequently]

Also on hold @ozflier so far 15 minutes with recording saying 20 minutes....

In his account in Notices, it says 7 July name change on account

Will update

@ozflier
After 45 minutes, advised it is a "System generated change - system migration from Qantas Premier to NAB from Citibank" effectively no name change as indicated in the email.

Reassured that it is nothing to do with recent events and no change to account name, details etc.

Be interested to hear what response you get @ozflier

 

[AuSammy]

Is it just me or is there a lot of unnecessary venom in a lot of the posts in this thread. Sh.. happens

[yes I got both emails]

 

[ozflier]

@ozflier
After 45 minutes, advised it is a "System generated change - system migration from Qantas Premier to NAB from Citibank" effectively no name change as indicated in the email.

Reassured that it is nothing to do with recent events and no change to account name, details etc.

Be interested to hear what response you get @ozflier

I got this email

Dear xx_xx_,

Recent personal account information change

We are writing to confirm that, as requested, we have updated your Name in our records. Your protection and security is very important to us. Therefore, if you did not personally request an update to your information, please call Qantas Premier Card Support immediately on 1300 992 700 (+61 1300 992 700 if calling from overseas). We're available 24 hours a day, 7 days a week. This letter has been sent solely as a security measure to authenticate your personal information update. If the update was done at your request, you don't need to take any further action and can ignore this letter.

Yours sincerely,

The Qantas Money Team

I did get thru to Qantas Money, agent says no worries , no further action needed , and to ignore this kind of email over the next few days as the fault is fixed !!!