Just lodged a complaint about finding out my seat in J was moved while boarding, from what it appeared so a couple could sit together. I don't mind, but the lack of communication annoyed me - I think it is only fair to ask, and that's been my experience in the past with various airlines, including Virgin.
While the ChatGPT generated response from the Platinum mailbox was very generous and affirming, the response from the customer care team they forwarded it to was effectively "too bad, it happens, deal with it". Thankfully on board, I found the CM in the galley before the meals were 'allocated' as I had dietary preferences and chose the first row to maximise the chance of being asked first (in my many flights in Virgin J, I have never seen the famed 'ask row 2 for orders first' myself).
Remind me again why I should spend even more with this airline so I can continue to be treated poorly? I can have the same treatment with zero status