QFF Platinum requesting release of extra Classic Reward seats?

[dairyfloss]

In your case, you’ll need to rely on QF checking you through from one booking to the other at check-in, which they should do for QF<>QF, QF<>EK, or QF<>QF award (incl partners)

Will someone please pass this information on to the Perth international check in desks.
They did not like check through on a QF cash ticket PER-SIN connecting to a QF SIN-KUL award ticket on MH
And complained vigorously about getting called (in/back) if they were to do so.
Fortunately the award ticket was able to be changed to a later MH flight permitting collecting my luggage and walking between terminals
Almost created a problem for my wandering.
Fred

It’s covered on their own site, so you should be able to refer them to this in the event of issues: https://www.qantas.com/agencyconnec...when-can-my-customers-bags-be-through-checked

 

[Warragul]

It’s covered on their own site, so you should be able to refer them to this in the event of issues: https://www.qantas.com/agencyconnec...when-can-my-customers-bags-be-through-checked

But like the scenarios when call centre staff maintain the rules are X when in fact they are not, if they don't know how to do whatever needs to be done quoting a policy mightn't be much help.

I've tried referring to websites etc this trying to get into the EK lounge at Sydney on a trans Tasman flight QF flight ( QF ticket J class and WP) and been politely and emphatically told only for EK flights.

 

[Flyfrequently]

But like the scenarios when call centre staff maintain the rules are X when in fact they are not, if they don't know how to do whatever needs to be done quoting a policy mightn't be much help.

In 2 calls on Friday in trying to explore options for a slightly later connecting Sydney I to D, was informed don't worry about collecting your bags, they will go directly to Melbourne..... @Warragul

 

[levelnine]

It’s covered on their own site, so you should be able to refer them to this in the event of issues: https://www.qantas.com/agencyconnec...when-can-my-customers-bags-be-through-checked

Hasn't helped at MEL First check-in before. They have told me policy must be wrong (lol) and it can't be done.

 

[sudoer]

P1 - 01NOV25 QF2 SIN-SYD F7 A7 -> P2 success

 

[wandering_fred]

It’s covered on their own site, so you should be able to refer them to this in the event of issues: https://www.qantas.com/agencyconnec...when-can-my-customers-bags-be-through-checked

quote:^ Exemptions apply for customers travelling on a oneworld separate PNRs when using a combination of award travel and revenue travel. Note: This is a Qantas exemption and may not be supported by all oneworld airlines.

And may not be supported by all QF check in agents? Exemption does not apply here response is normal in Perth.
The exemption would have to be specifically stated: ie, A QF revenue ticket may be checked through to a PNR issued as a QF award ticket (or the other way round)
Where can this be escalated without wandering?
Fred

 

[aaa99]

QF1/QF81 SYD-SIN

Multiple dates showing first class sale fare availability, but declined as WP

 

[fletty]

QF1/QF81 SYD-SIN

Multiple dates showing first class sale fare availability, but declined as WP

What dates were you looking at?

 

[aaa99]

End of June

 

[Kendall Roy]

End of June

Lots of the 81/82 award allocations are likely depleted due to the mass release when the temp A380 upgrade was announced.

 

[Princess Fiona]

End of June

There’s a blackout period for Europe that would include June.
Doesn’t matter how many discount fares for sale.

 

[fletty]

13th Nov 2025, SYD-SIN QF1 F9A9 success for 2pax! Got the domestic connection in J as well which was no issue as discussed earlier in the thread.

QF517 got retimed to 30 min later (9:10 > 9:40) which has reduced my connection. Unfortunately after 2x calls to the WP line I've been unable to not accept this change and ask for the earlier flight at 8:20 :/

Both agents said the prior flights have no availability (they do), and that it's not married. However the second agent said that the system would only let them select the earlier flight if they changed from QF1 to QF291 which I obviously do not want.

Anyone run into this before with WP requested flights? Seems like it's more restrictive to involuntary changes?

 

[sudoer]

Keep calling...

 

[muppet]

Had an interesting one:

WP

NOV25 SIN-MEL QF36 J9C9D7I3 > U x1 success
NOV25 SIN-MEL QF38 J9C9D9I6 > U x1 rejected

All good as I wanted the earlier arrival into Melbourne anyway, but odd the flight with more availability was rejected.

 

[fletty]

Keep calling...

Third agent was still unable to change the flight - I mentioned it was a WP release and they said to try 3 days later.

Then 30 min later I received a call from one of the earlier agents saying that they spoke with a supervisor as they had noticed I'd called several times and managed to change the domestic connection to the earlier flight. Persistence!

 

[sudoer]

they spoke with a supervisor as they had noticed I'd called several times

Fascinating - I didn't know QF call centre staff could see HUACA data like that.

 

[Aeryn]

Fascinating - I didn't know QF call centre staff could see HUACA data like that.

It is not unusual for call centre software to log all incoming calls no matter the length.

Easier still at Qantas where its not just relying on caller ID because you have to enter your FF# and pin before every getting routed to an agent.

 

[sudoer]

I know the software would certainly be capable, and would expect managers or supervisors to track repeat callers as a KPI metric. I've HUACA many times and never had a staff member mention to me that they knew I was calling back, so I didn't think those answering the phones had access to/cared about that data.

 

[ms1]

18/09 QF25 SYD-HND - Requested 2 x J - Declined
Called again and requested 1 seat and got approved. Requested a second seat and got declined. They suggested putting the approved seat on hold for 7 days and keep trying every day to get the second one approved. Will keep trying.

 

[Captain Halliday]

Fascinating - I didn't know QF call centre staff could see HUACA data like that.

I had an agent in HBA recently say to me, “I see you called X times yesterday. Were you having phone trouble or trying to get through to Hobart?”