davy57
Junior Member
- Joined
- Sep 8, 2009
- Posts
- 19
Hello All
First post for me! And seriously need to have a gripe.
I am currently a velocity member, silver staus, and only a couple of thousands points away from being gold. This is because I undertake considerable business travel. I joined velocity four years ago.
My Wife and I have not long returned from a holiday in the UK. We booked and flew Malaysia Airlines (velocity partner airline) and quoted my velocity number at time of booking through Flight Centre.
Well the red mist descended on me when I contacted velocity to claim my points and I was informed that the points were non-claimable because our Malaysia Airlines flights were booked as Economy S class.
i mean, seriously!!!.......Was this my fault for not checking the status of the ticket or do I have a case?
I wanted to run this by the learned members of the forum prior to venting my spleen to velocity.
To cap it off, I also put a points claim in for two overnight stops in the Crowne Plaza, Kuala Lumpur (also a velocity partner), to be informed that the Kuala Lumpur Crown Plaza Hotel was not an eligible partner. Gawd!!!!!......Just what is going on here??
Any advise would be very much appreciated
Regards
Davy
Traralgon
Victoria.
First post for me! And seriously need to have a gripe.
I am currently a velocity member, silver staus, and only a couple of thousands points away from being gold. This is because I undertake considerable business travel. I joined velocity four years ago.
My Wife and I have not long returned from a holiday in the UK. We booked and flew Malaysia Airlines (velocity partner airline) and quoted my velocity number at time of booking through Flight Centre.
Well the red mist descended on me when I contacted velocity to claim my points and I was informed that the points were non-claimable because our Malaysia Airlines flights were booked as Economy S class.
i mean, seriously!!!.......Was this my fault for not checking the status of the ticket or do I have a case?
I wanted to run this by the learned members of the forum prior to venting my spleen to velocity.
To cap it off, I also put a points claim in for two overnight stops in the Crowne Plaza, Kuala Lumpur (also a velocity partner), to be informed that the Kuala Lumpur Crown Plaza Hotel was not an eligible partner. Gawd!!!!!......Just what is going on here??
Any advise would be very much appreciated
Regards
Davy
Traralgon
Victoria.