ACCC action re cancelled Qantas flights

[CaptJCool]

Its the quality if the string that ties them bundle together..

I believe in Chairman’s Lounge BoR are held together with the finest handwoven silk and presented to the recipient in a solid gold box with a special set of cufflinks by the chairman himself.

Haigh's Luxury Advent Calendar

#html-body [data-pb-style=QRFEXIB]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll}Indulgently count the days to Christmas with the L

www.haighschocolates.com.au

 

[MARTINE]

Haigh's Luxury Advent Calendar

#html-body [data-pb-style=QRFEXIB]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll}Indulgently count the days to Christmas with the L

www.haighschocolates.com.au

If I look really closely I can just make out the red kangaroo logo with Chairmans photo on the box….

 

[CaptJCool]

Surely in the context of contractual fairness I should therefore be able to buy the cheapest flight at the most obscure time and then turn up to fly when I actually want to?

Yes
The AFR Rear Window has this snippet from the back of the plane…


The $99 PER PASSENGER CHANGE FEES
TELL me how this hasn’t made it a SPECIFIC OBLIGATION on the airline
They want it both ways
All wins to the banker

 

[kangarooflyer88]

Honestly, who thinks this guy has any credibility?

The bouncer at the Chairman's Lounge for one!

 

[CaptJCool]

The bouncer at the Chairman's Lounge for one!

Bouncer
The FANCY VELVET SILVER GOLVED masked Kangaroo !

‘THE MASKED SINGER’: KANGAROO UNMASKED! FIND OUT WHICH CELEBRITY WENT HOME : TVMusic Network

Kangaroo is the lasted celebrity to be unmasked on FOX's "The Masked Singer." Tonight's "The Masked Singer" had “The Mother Of All Final Face-Offs, Part 1” that aired. Wednesday, April 8. "The Masked Singer" smackdowns are back as Turtle, Astronaut, Kangaroo and Night Angel competed against each...

tvandmusicnetwork.com

 

[MARTINE]

Bouncer
The FANCY VELVET SILVER GOLVED masked Kangaroo !

‘THE MASKED SINGER’: KANGAROO UNMASKED! FIND OUT WHICH CELEBRITY WENT HOME : TVMusic Network

Kangaroo is the lasted celebrity to be unmasked on FOX's "The Masked Singer." Tonight's "The Masked Singer" had “The Mother Of All Final Face-Offs, Part 1” that aired. Wednesday, April 8. "The Masked Singer" smackdowns are back as Turtle, Astronaut, Kangaroo and Night Angel competed against each...

tvandmusicnetwork.com

Is it AJ?

 

[Seat0B]

This thread has become witty and hilarious! Thanks to all those responsible!

 

[MARTINE]

This thread has become witty and hilarious! Thanks to all those responsible!

@Seat0B Are you referring to the fact that we thought we were buying these but in fact we were buying these ?!?

 

[kangarooflyer88]

This thread has become witty and hilarious! Thanks to all those responsible!

We never guaranteed to provide wit or hilarity. Instead we provide members with a bundle of observations, some of which may (or may not) hit a funny bone with them.

-RooFlyer88

 

[oz_mark]

Here's a view: Qantas are angling for a settlement

Qantas takes clumsy step towards settlement

Qantas argues it didn’t break the law by selling tickets on ghost flights. Lawyers aren’t so sure.

www.afr.com

 

[kangarooflyer88]

Looks like Qantas has released a statement highlighting five key facts travellers don’t know about flying with them, Crikey!

Qantas reveals five amazing facts you didn't know about your flight!

You think it's our fault that we sold many thousands of flights we never intended to operate? Actually it's yours. And our workers'.

www.crikey.com.au

 

[anat0l]

It continues to boggle me how Qantas just doesn't know how to act sorry. I thought that kind of "we're never wrong" attitude was the monopoly of American companies.

Just to play the "to be fair" card for shiggles, a doctor's appointment is a lot like a flight. You're offered a time, but there's no guarantee you'll be seen on time.

Of course, it's not very likely a doctor will book you in for an appointment they will knowingly cancel, and at least you don't (usually) pay for a doctor's services until it has been completed.

 

[Seat0B]

It continues to boggle me how Qantas just doesn't know how to act sorry. I thought that kind of "we're never wrong" attitude was the monopoly of American companies.

Just to play the "to be fair" card for shiggles, a doctor's appointment is a lot like a flight. You're offered a time, but there's no guarantee you'll be seen on time.

Of course, it's not very likely a doctor will book you in for an appointment they will knowingly cancel, and at least you don't (usually) pay for a doctor's services until it has been completed.

…Or make you pay in advance for an appointment they have already cancelled or given to someone else, but did not tell you about until 5 minutes before you turn up for the appointment that you booked 2 months ago.

 

[RooFlyer]

Looks like Qantas has released a statement highlighting five key facts travellers don’t know about flying with them, Crikey!

Paywalled. Any snippets?

 

[MARTINE]

…Or make you pay in advance for an appointment they have already cancelled or given to someone else, but did not tell you about until 5 minutes before you turn up for the appointment that you booked 2 months ago.

…… and then wonder why are you unhappy with the offer of another appointment with a different doctor next week charging you more for the privilege but only after you wait an hour on the phone for the receptionist to arrange it….

 

[Quickstatus]

ACCC is alleging that QF breached Section 52 of the C&C Act

IMO
Section 52 is interesting because 'misleading/deceptive conduct is IIRC a strict liability offence - it does not matter if QF did not intend to M/D. It is enough that the complainant (in reality the QF customers) relied on their interaction with the defendant. Can the airline exclude liability of M/D via their general T&C that they cannot guarantee flight schedules?. A defence of "we did not intend to M/D the passengers appears to not be a valid defence though the onus is still on the complainant to make their case that they were M/D. But Im not a lawyer

Someone please tell QF to stop digging.....They can easily make the problem go away - what was their profit again?

 

[kangarooflyer88]

Is it just me or did Qantas change their news release over the past day or so to omit the most embarrassing aspects of it (i.e. the mention that passengers aren't given a specific flight but rather a bundle of rights)? Whether I am right or wrong on this assertion one thing is for certain: I won't claim any responsibility for it!

What will be interesting to see is what evidence the ACCC has relating to ghost flights and the like. My guess is they won't settle with Qantas given the way the firm has approached this whole issue, minimizing the whole fiasco. Indeed if you were to search for any sort of apology it appears just once:

While we restarted safely, we got many other things wrong and, for that, we have sincerely apologised.

Even then Qantas still boasts their safety record and their apology is for nothing specific rather the many things they got wrong (something which could be said about Qantas on any day that ends with a day). Any sense of humility seems to have left the flying Kangaroo decades ago.

Paywalled. Any snippets?

Alas, I was unable to visit the site again using 12ft.io as it seems to be down. I think it is also crucial to remind the reader that I cannot offer access to specific news articles. Instead, I merely offer suggested news items which may or may not be available to you. This was not done for financial gain (where's my affiliate cheque, Crikey) or commercial interest but strictly to provide readers with another viewpoint on this timely issue.

 

[encryptededdy]

Is it just me or did Qantas change their news release over the past day or so to omit the most embarrassing aspects of it (i.e. the mention that passengers aren't given a specific flight but rather a bundle of rights)? Whether I am right or wrong on this assertion one thing is for certain: I won't claim any responsibility for it!

iirc those were only mentioned in their court filing, not their new release.

 

[CMA222]

ACCC is alleging that QF breached Section 52 of the C&C Act ...............

Now section 18 of the Competition and Consumer Act. Previously section 52 of the Trade Practices Act. Essentially the same thing but was updated in 2010.

 

[Quickstatus]

Let me get this right:

Qantas does not employ flight attendants
Qantas does not employ baggage handlers
Qantas does not run customer call centres
Qantas does not do heavy maintenance
Qantas does not sell tickets (per another post elsewhere sometime ago when the call centre said to a customer qantas did not sell the 081 ticket)
Qantas does not provide carriage

(Ok, a bit T-I-C)

Just a whole lot of rights and points and Chairmans lounge influence?