Stuck on an Embraer all night-CO strike out.

[drron]

http://www.nytimes.com/2009/08/11/business/11road.html?_r=1&ref=us
"
TALK about timing. Just as Congress is considering legislation that would force the airlines to deal better with passengers on airplanes that sit idle on tarmacs for hours, an aircraft operated under Continental Airlines — full of distressed passengers — sat parked all night on an airport apron in Rochester, Minn."
CO is blaming the airport and a lack of TSA workers for keeping pax on board.However a Delta flight arriving later allowed pax to deplane.The 2 flights had been diverted from MSP due to bad weather.

 

[UP4014]

I guess they are now "ex passengers".

 

[Nigelinoz]

A suggestion for an entry in any airlines Customer Service Manual.
Lesson 1 How not to treat your passengers.
'It's not a really good idea to leave your passengers cooped up in
a plane on a tarmac overnight with no food.'

 

[anat0l]

A suggestion for an entry in any airlines Customer Service Manual.
Lesson 1 How not to treat your passengers.
'It's not a really good idea to leave your passengers cooped up in
a plane on a tarmac overnight with no food.'

Yep, Qantas found this out the hard way too when one of their international flights inbound to SYD had to be diverted to CBR. With no Australian customs available to service commercial international flights, no one would touch the plane - essentially lock down. No one could go into the plane, no one could get out of the plane. Period.

That was another media field day in the making.

 

[munitalP]

Yep, Qantas found this out the hard way too when one of their international flights inbound to SYD had to be diverted to CBR. With no Australian customs available to service commercial international flights, no one would touch the plane - essentially lock down. No one could go into the plane, no one could get out of the plane. Period.

That was another media field day in the making.

I was on one of them except it happened in ADL - fog issues at MEL - QF2 (?) SIN/MEL a few years back...

No media coverage at all


Mr!

:shock:

 

[Flashback]

I was on one of them except it happened in ADL - fog issues at MEL - QF2 (?) SIN/MEL a few years back...

No media coverage at all


Mr!

:shock:

That was before QF Bashing was a sport

 

[anat0l]

I was on one of them except it happened in ADL - fog issues at MEL - QF2 (?) SIN/MEL a few years back...

No media coverage at all


Mr!

:shock:

That was before QF Bashing was a sport

It must have been because wouldn't ADL have enough border security staff to process international planes? Unlike the pitiful CBR?

 

[munitalP]

It must have been because wouldn't ADL have enough border security staff to process international planes? Unlike the pitiful CBR?

After a looooooong time onboard, all drinks and food had run out, the natives were getting restless so we were allowed into the INT departures hall, the crazy thing was, there was an INt flight departing - everything could have been put easily into place to allow us to clear immigration an ADL, but they chose not to... more than 12 hours from first missed approach to landing back in MEL

An adventure..... not


Mr!

:-|

 

[Hvr]

It must have been because wouldn't ADL have enough border security staff to process international planes? Unlike the pitiful CBR?

Now that's just praising CBR AP.

 

[JohnK]

A suggestion for an entry in any airlines Customer Service Manual.
Lesson 1 How not to treat your passengers.
'It's not a really good idea to leave your passengers cooped up in
a plane on a tarmac overnight with no food.'

Why? As long as people continue to purchase airfares and hardly anyone complains then the airlines' current practices are more than adequate.

Seriously how difficult is it to divert to an airport and ensure the necessary staff are present to process the passengers and put them in a hotel room for the night....

 

[v8Statesman]

and put them in a hotel room for the night....

Not standard practise in the USA. If you have to overnight in a foreign city due to an airline mistake in the USA (Well I know this for a fact of AA as it is published in the American Way magazine) it is your responsibility to find and pay for accommodation.

 

[SeaWolf]

Why? As long as people continue to purchase airfares and hardly anyone complains then the airlines' current practices are more than adequate.

But people HAVE complained. In fact they've complained about it so loudly that the US Congress is probably going to legislate to stop it happening in the future. You can't get a much louder complaint than lobbying the legislature to change the law!

Of course the airlines will fight it and try to argue that they shouldn't be regulated because consumers can always vote with their feet and choose to fly an airline that treats them with a bit more dignity. But it seems that in the US they're all equally as bad as one another. Personally I think the three hour limit is a bit high and two hours seems more reasonable to me, but I guess you have to decide to draw the line somewhere and three hours is as good a place as any.